Hi, I am facing an issue where when I call a mobile phone number from a SIP account using Freeswitch via an external gateway(service provider) I get these logs and call to the recipient is not made: Logs : 2016-01-19 08:50:21.042365 [NOTICE] switch_channel.c:1055 New Channel sofia/external/919811806537 [ac043fa4-be89-11e5-b585-450e5c1ead46] 2016-01-19 08:50:21.182405 [NOTICE] sofia.c:7539 Hangup sofia/external/XXXXXXXX [CS_CONSUME_MEDIA] [UNALLOCATED_NUMBER] 2016-01-19 08:50:21.202390 [NOTICE] switch_core_session.c:1641 Session 6 (sofia/external/XXXXXXXX) Ended 2016-01-19 08:50:21.202390 [NOTICE] switch_core_session.c:1645 Close Channel sofia/external/919811806537 [CS_DESTROY] I also tried the following command : sofia profile external restart reloadxml but did not work I tried using some other gateway then it worked fine but how can I remove this issue so that I need not change my gateway service provider. Regards, Deepika