Hi All, We are new to FreeSWTICH and are trying to play voice prompt using dial plan in FreeSWITCH. However, we couldn't hear any sound. Would you please give us some hints ? We have shown the SIP log as belows. Thanks. Best Regards, David SIP Logs: ------------------------------------------------------------------------ 2015-08-11 12:54:46.449941 [DEBUG] sofia.c:6715 Channel sofia/internal/10810609@146.222.181.146 entering state [ready][200] 2015-08-11 12:54:46.749969 [DEBUG] switch_rtp.c:6462 Correct audio ip/port confirmed. recv 409 bytes from tcp/[146.222.181.146]:36548 at 12:54:48.462120: ------------------------------------------------------------------------ OPTIONS sip:146.222.181.242:5060 SIP/2.0 Via: SIP/2.0/TCP 146.222.181.146:5060;branch=z9hG4bK13f66bc21f08 From: <sip:146.222.181.146>;tag=1154629128 To: <sip:146.222.181.242> Date: Tue, 11 Aug 2015 05:09:01 GMT Call-ID: 12c4da00-5c91836d-13eb-92b5de92@146.222.181.146 User-Agent: Cisco-CUCM8.5 CSeq: 101 OPTIONS Contact: <sip:146.222.181.146:5060;transport=tcp> Max-Forwards: 0 Content-Length: 0 ------------------------------------------------------------------------ send 731 bytes to tcp/[146.222.181.146]:36548 at 12:54:48.462394: ------------------------------------------------------------------------ SIP/2.0 200 OK Via: SIP/2.0/TCP 146.222.181.146:5060;branch=z9hG4bK13f66bc21f08;rport=36548 From: <sip:146.222.181.146>;tag=1154629128 To: <sip:146.222.181.242>;tag=02ZDZ4QQvXKtg Call-ID: 12c4da00-5c91836d-13eb-92b5de92@146.222.181.146 CSeq: 101 OPTIONS Contact: <sip:146.222.181.242> User-Agent: FreeSWITCH-mod_sofia/1.7.0+git~20150810T224801Z~28ae331c93~64bit Accept: application/sdp Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, REGISTER, REFER, NOTIFY, PUBLISH, SUBSCRIBE Supported: timer, path, replaces Allow-Events: talk, hold, conference, presence, as-feature-event, dialog, line-seize, call-info, sla, include-session-description, presence.winfo, message-summary, refer Content-Length: 0 ------------------------------------------------------------------------ 2015-08-11 12:54:49.029981 [DEBUG] switch_ivr_play_say.c:1805 done playing file /usr/local/freeswitch/sounds/en/us/callie/ivr/ivr-welcome_to_freeswitch.wav EXECUTE sofia/internal/10810609@146.222.181.146 sleep(500) 2015-08-11 12:54:49.549962 [NOTICE] switch_core_state_machine.c:315 sofia/internal/10810609@146.222.181.146 has executed the last dialplan instruction, hanging up. 2015-08-11 12:54:49.549962 [NOTICE] switch_core_state_machine.c:317 Hangup sofia/internal/10810609@146.222.181.146 [CS_EXECUTE] [NORMAL_CLEARING] 2015-08-11 12:54:49.549962 [DEBUG] switch_core_state_machine.c:539 (sofia/internal/10810609@146.222.181.146) State EXECUTE going to sleep 2015-08-11 12:54:49.549962 [DEBUG] switch_core_state_machine.c:473 (sofia/internal/10810609@146.222.181.146) Running State Change CS_HANGUP 2015-08-11 12:54:49.549962 [DEBUG] switch_core_state_machine.c:739 (sofia/internal/10810609@146.222.181.146) Callstate Change ACTIVE -> HANGUP 2015-08-11 12:54:49.549962 [DEBUG] switch_core_state_machine.c:741 (sofia/internal/10810609@146.222.181.146) State HANGUP 2015-08-11 12:54:49.549962 [DEBUG] mod_sofia.c:431 Channel sofia/internal/10810609@146.222.181.146 hanging up, cause: NORMAL_CLEARING 2015-08-11 12:54:49.549962 [DEBUG] mod_sofia.c:484 Sending BYE to sofia/internal/10810609@146.222.181.146 2015-08-11 12:54:49.549962 [DEBUG] switch_core_state_machine.c:60 sofia/internal/10810609@146.222.181.146 Standard HANGUP, cause: NORMAL_CLEARING 2015-08-11 12:54:49.549962 [DEBUG] switch_core_state_machine.c:741 (sofia/internal/10810609@146.222.181.146) State HANGUP going to sleep 2015-08-11 12:54:49.549962 [DEBUG] switch_core_state_machine.c:508 (sofia/internal/10810609@146.222.181.146) State Change CS_HANGUP -> CS_REPORTING 2015-08-11 12:54:49.569947 [DEBUG] switch_core_state_machine.c:473 (sofia/internal/10810609@146.222.181.146) Running State Change CS_REPORTING 2015-08-11 12:54:49.569947 [DEBUG] switch_core_state_machine.c:827 (sofia/internal/10810609@146.222.181.146) State REPORTING IMPORTANT NOTICE Email from OOCL is confidential and may be legally privileged. If it is not intended for you, please delete it immediately unread. The internet cannot guarantee that this communication is free of viruses, interception or interference and anyone who communicates with us by email is taken to accept the risks in doing so. Without limitation, OOCL and its affiliates accept no liability whatsoever and howsoever arising in connection with the use of this email. Under no circumstances shall this email constitute a binding agreement to carry or for provision of carriage services by OOCL, which is subject to the availability of carrier's equipment and vessels and the terms and conditions of OOCL's standard bill of lading which is also available at http://www.oocl.com.