Hi, I've deployed Freeswitch as our phone system at work. We now want to use our new phonesystem in a phone room with thin clients (Terminal Server, possibly LTSP) for each agent. Ideally, we'd like to use x-lite or another softphone for each agent. The desired workflow for the agents is as follows: 1) A web based CRM with click to dial. (and customer data card etc) 2) Agent clicks dial button and is connected to customer 3) Interact with CRM...
From what I've read so far, there are some challenges that need to be overcome in deploying softphones over thin clients.
Has anyone here had any success in setting up a system like this? I'm I asking for trouble trying to use softphones with thin clients (should I just use hardware phones? Do they support click to dial?) Thanks! Erik