Hi , I have created new sounds folder inside en folder and placed new_message_count and I have called this 'new_message_count' in my js script. The wav files inside this macro is being read correctly in development environment whereas in my production which is almost all same as development environment except for the src folder(/usr/srcFreeswitch) does not recognise this 'new_message_count' and throwing this error(2013-02-28 17:37:47.099253 [ERR] switch_ivr_play_say.c:142 Can't find macro new_message_count.) I even gave reload mod_say_en but this 1 is not being picked up. /usr/local/freeswitch/conf/lang/en/vect/sounds.xml <macro name=" new_message_count"> <input pattern="^(.*)$" break_on_match="true"> <match> <action function="play-file" data="voicemail/vectone/vm-welcome1.wav"/> <action function="play-file" data="voicemail/vectone/vm-you_have.wav"/> <action function="say" data="$1" method="pronounced" type="items"/> <action function="play-file" data="voicemail/vectone/vm-newmsgs.wav"/> </match> Can anyone please let me know what went wrong in my other server and why this function is not being picked up. Regards, Archana