Hi ,

I have created new sounds folder inside en folder and placed new_message_count and I have called this ‘new_message_count’ in my js script. The wav files inside this macro is being read correctly in development environment whereas in my production which is almost all same as development

environment except for the src folder(/usr/srcFreeswitch) does not recognise this ‘new_message_count’ and throwing this error(2013-02-28 17:37:47.099253 [ERR] switch_ivr_play_say.c:142 Can't find macro new_message_count.)

I even gave reload mod_say_en but this 1 is not being picked up.

/usr/local/freeswitch/conf/lang/en/vect/sounds.xml

<macro name=" new_message_count">

    <input pattern="^(.*)$" break_on_match="true">

      <match>

        <action function="play-file" data="voicemail/vectone/vm-welcome1.wav"/>

        <action function="play-file" data="voicemail/vectone/vm-you_have.wav"/>

        <action function="say" data="$1" method="pronounced" type="items"/>

        <action function="play-file" data="voicemail/vectone/vm-newmsgs.wav"/>

      </match>

Can anyone please let me know what went wrong in my other server and why this function is not being picked up.

Regards,

Archana