Re: [Freeswitch-users] Shared Lines not working on 1.8

20 May 2019

      Thank you Mario.

I tried that 2 years ago.  The “parked” call does not flash a light on the phone so they “lost calls.”   This customer is highly demanding and thinks his employees know nothing (and they may not).

Think Koko the gorilla, except that would be rude to Koko.

From: FreeSWITCH-users <freeswitch-users-bounces@lists.freeswitch.org> On Behalf Of mario_fs
Sent: Monday, May 20, 2019 1:12 PM
To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org>
Subject: Re: [Freeswitch-users] Shared Lines not working on 1.8

That’s exactly what I do here, but more info for Sean, you can do this two ways:

Program a button to dial a code, in my case 6001. My Yealink phones can program separate pickup and park buttons, but I have both programed for 6001 for park and pickup, also use 6001 on iPads. Your customer can do this using the bridge to two extensions to ring at the same time using the “,” between extensions, for the record I use groups: The two phones ring, one person answers, than presses the park button (which acts like hold so they can pickup again if needed), yells to someone to pickup, that person presses pickup which auto answers. I use this on multiple phones and iPads so the call can be answered anywhere and picked up anywhere.

This other thing you can do is have multiple pickup numbers, like 6001, 6002, etc. Cool if needed.

I have this in default.xm, remember I use 6001 for park and pickupl:
    <!--
                Valet park 6001-6099.  Blind x-fer to 6001, 6002, etc. to valet park the call.
                Dial 6001, 6002, etc. to retrieve a call that is already valet parked.
                After call is retrieved, park extension is free for another call.
    -->
    <extension name="valet_park">
      <condition field="destination_number" expression="^(60\d[1-9])$">
                <action application="answer"/>
                <action application="valet_park" data="valet_parking_lot $1"/>
      </condition>
    </extension>

Other extensions you can look at in default.xml are park, unmark, you will see my valet_park is different from the supplied one. Hope this helps.

Mario G

On May 19, 2019, at 10:59 PM, John Covici <covici@ccs.covici.com<mailto:covici@ccs.covici.com>> wrote:

Why not just have two separate extensions and bridge with a , and then
have them park the call and someone else can pick it up from park.

On Sun, 19 May 2019 17:13:06 -0400,
Sean Devoy wrote:

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HI Mario,

Thanks for the response.  VM is not an issue here.

This has been working for this customer for well over 2 years on FS version 1.2.22.  This customer insists his employees are too stupid to learn to transfer a call.

His requirements:

1 Both Phones must ring

2 Either phone can answer

3 They must be able to put the call on hold and yell for someone to “Pick line 1” on the other phone.

It seems so simple, but he is beginning to think we can’t hit our a$$ regarding phone service. This is a deli that does lots of deliveries, so it is critical to his business.

Thanks,

Sean

From: FreeSWITCH-users <freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org>> On Behalf Of mario_fs
Sent: Sunday, May 19, 2019 3:32 PM
To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org<mailto:freeswitch-users@lists.freeswitch.org>>
Subject: Re: [Freeswitch-users] Shared Lines not working on 1.8

When I set multiple-registrations for Bria push servers last year I found I had to restart FreeSwitch. BTW, when I used multiple registrations for actual phone years ago I had a lot of issues. I wound up simply using a shared VM mailbox
and MWI indicator and use separate extension numbers, no more problems.

Mario G

On May 15, 2019, at 9:22 AM, Sean Devoy <sdevoy@bizfocused.com<mailto:sdevoy@bizfocused.com>> wrote:

No change.  Is sofia profile internal rescan all that’s required or do I have to restart FS?

Any other params?

From: FreeSWITCH-users <freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org>>On Behalf Of Sean Devoy
Sent: Wednesday, May 15, 2019 11:57 AM
To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org<mailto:freeswitch-users@lists.freeswitch.org>>
Subject: Re: [Freeswitch-users] Shared Lines not working on 1.8

Answered the wrong question, sorry. I have now also set:

    <param name="multiple-registrations" value="true"/>

From: FreeSWITCH-users <freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org>>On Behalf Of Sean Devoy
Sent: Wednesday, May 15, 2019 11:49 AM
To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org<mailto:freeswitch-users@lists.freeswitch.org>>
Subject: Re: [Freeswitch-users] Shared Lines not working on 1.8

Thank you Abaci.

I have added:

<param name="manage-shared-appearance" value="true"/>

From: FreeSWITCH-users <freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org>>On Behalf Of Abaci B
Sent: Wednesday, May 15, 2019 11:34 AM
To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org<mailto:freeswitch-users@lists.freeswitch.org>>
Subject: Re: [Freeswitch-users] Shared Lines not working on 1.8

what do you have in your sip profile for "multiple-registrations" param?

On Wed, May 15, 2019 at 11:25 AM Sean Devoy <sdevoy@bizfocused.com<mailto:sdevoy@bizfocused.com>> wrote:

UPDATE:

I just noticed that in “show registrations” the phone logged in to each extension is switching back and forth.  Perhaps there is something new about allowing multiple phones login to the same extension?

Sean

From: FreeSWITCH-users <freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org>>On Behalf Of Sean Devoy
Sent: Wednesday, May 15, 2019 10:41 AM
To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org<mailto:freeswitch-users@lists.freeswitch.org>>
Subject: [Freeswitch-users] Shared Lines not working on 1.8

Hi,

I just switched a customer from our version 1.4 server to our 1.8 server.  They have 2 phones programmed with the same 3 shared extensions.  The only change made was the FQDN they login to.  In show registrations, I only see one
login for each extension.  The status on the phones all say registered.  When called, only one of the 2 phones rings.

This customer is a restaurant whose employees can’t handle “transfer”, they insist on only using “hold” and pick up.

The phones are cisco, nat’ed and the server is not nat’ed.  The phones are configured for Shared lines as well.

This is sort of urgent.  Please help if you can.

Many thanks,

Sean

Sample User Dir entry:

    <user id="201">

      <variables>

        <variable name="outbound_caller_id_name" value="All About Lunch"/>

        <variable name="outbound_caller_id_number" value="4106671100"/>

        <variable name="internal_caller_id_name" value="A.A.L."/>

        <variable name="internal_caller_id_number" value="201"/>

        <variable name="user_context" value="from-internal-AAL"/>

        <variable name="accountcode" value="AAL"/>

        <variable name="callgroup" value="1"/>

        <variable name="sip-force-contact" value="NDLB-connectile-dysfunction"/>

      </variables>

      <params>

        <param name="manage-shared-appearance" value="true" />

        <param name="multiple-registrations" value="true"/>

      </params>

    </user>

_________________________________________________________________________

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Build your next product on our scalable cloud platform.

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_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

Professional FreeSWITCH Services
sales@freeswitch.com<mailto:sales@freeswitch.com>
https://freeswitch.com

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
https://cluecon.com

FreeSWITCH-users mailing list
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[2  <text/plain; utf-8 (base64)>]
_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

Professional FreeSWITCH Services
sales@freeswitch.com<mailto:sales@freeswitch.com>
https://freeswitch.com

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
https://cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org>
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UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
https://freeswitch.com

--
Your life is like a penny.  You're going to lose it.  The question is:
How do
you spend it?

        John Covici wb2una
        covici@ccs.covici.com<mailto:covici@ccs.covici.com>

_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com<https://signalwire.com/>
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community<https://signalwire.community/>

Professional FreeSWITCH Services
sales@freeswitch.com<mailto:sales@freeswitch.com>
https://freeswitch.com<https://freeswitch.com/>

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
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FreeSWITCH-users mailing list
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