29 Mar
2016
29 Mar
'16
2:15 p.m.
Hi, I have an issue where I want to spy on a call to agent considering that the call was not direct to the agent it is to a short code which then try to bridge to a hunt group any of them can catch the call I.e a call to 5005 in extension definition it try to bridge to user/1000,user/2000,user/3000 Any of the agents can catch the call and because eavesdrop depend on uuid stored in some hash map it is not working as in my scenario I don't know before issuing the bridge who will catch the call and accordingly I can not use it as a hash key for the uuid I used userspy but it work only if I was spying before the call start Any idea will be appreciated. Thanks, Ahmed Habiba.