Hi, I have an issue where I want to spy on a call to agent considering that the call was not direct to the agent it is to a short code which then try to bridge to a hunt group any of them can catch the call I.e a call to 5005 in extension definition it try to bridge to user/1000,user/2000,user/3000 Any of the agents can catch the call and because eavesdrop depend on uuid stored in some hash map it is not working as in my scenario I don't know before issuing the bridge who will catch the call and accordingly I can not use it as a hash key for the uuid I used userspy but it work only if I was spying before the call start Any idea will be appreciated. Thanks, Ahmed Habiba.
why don't you spy based on the uuid of the aleg? On Tue, Mar 29, 2016 at 10:15 AM, Ahmed habiba <ahabiba@gmail.com> wrote:
Hi,
I have an issue where I want to spy on a call to agent considering that the call was not direct to the agent it is to a short code which then try to bridge to a hunt group any of them can catch the call
I.e a call to 5005 in extension definition it try to bridge to user/1000,user/2000,user/3000
Any of the agents can catch the call and because eavesdrop depend on uuid stored in some hash map it is not working as in my scenario I don't know before issuing the bridge who will catch the call and accordingly I can not use it as a hash key for the uuid
I used userspy but it work only if I was spying before the call start
Any idea will be appreciated.
Thanks,
Ahmed Habiba.
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Abaci B
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Ahmed habiba