Hi, When I dial 222 from my line 220, the display says Calling To: Devoy House 222 It very quickly changes to: Session Progress To: Devoy House 222 The same is basically true calling 220 from 222 except substitute "BFIS" for "Devoy House" If I dial *9440, my dialplan transfers to extension 40 in a different realm. But the display just says: To:*9440 *9440. My question is WHERE DO THE NAMES COME FROM? I had my "internal callerid" set to "Devoy House", but nothing is set to BFIS. I changed internal caller id for that extension, reloadxml and restarted the phone. No change. This came up because a customer says some extensions get names displayed, others do not, yet another gets "Outgoing call"? There is NO Directory in the phone. I am baffled and bewildered. TIA, Sean