Hi,

 

When I dial 222 from my line 220, the display says

Calling

To: Devoy House

222

 

It very quickly changes to:

Session Progress

 

To: Devoy House

222

 

The same is basically true calling 220 from 222 except substitute “BFIS” for “Devoy House”

 

If I dial *9440, my dialplan transfers to extension 40 in a different realm.  But the display just says:

 

        To:*9440

        *9440.

 

My question is WHERE DO THE NAMES COME FROM?  I had my “internal callerid” set to “Devoy House”, but nothing is set to BFIS.  I changed internal caller id for that extension, reloadxml and restarted the phone.  No change.

 

This came up because a customer says some extensions get names displayed, others do not, yet another gets “Outgoing call”?

 

There is NO Directory in the phone.  I am baffled and bewildered.

 

TIA,

Sean