Hi, I am trying to add new agents through api commands and setting parameters through a series of commands which are: *api callcenter_config agent add 1005 callback* * * *api callcenter_config agent set status 1005 Available* * * *api callcenter_config agent set wrap_up_time 1005 10* * * *api callcenter_config agent set reject_delay_time 1005 10* * * *api callcenter_config agent set busy_delay_time 1005 60* * * *api callcenter_config agent set max_no_answer 1005 0* Then I run list agents command which shows: *1005|single_box||callback|[call_timeout=10]user/1005@10.1.30.229 |Available|Waiting|0|10|10|60|0|0|0|0|1366866831|0|0|0|0* * * But when callers call into the queue this agent does not ring. fs_cli shows : *Cannot create outgoing channel of type [user] cause: [USER_NOT_REGISTERED]* * * Please throw some light. Regards, Ashish