Hi,<div><br></div><div>I am trying to add new agents through api commands and setting parameters through a series of commands which are:</div><div><br></div><div><div><b>api callcenter_config agent add 1005 callback</b></div>
<div><b><br></b></div><div><b>api callcenter_config agent set status 1005 Available</b></div><div><b><br></b></div><div><b>api callcenter_config agent set wrap_up_time 1005 10</b></div><div><b><br></b></div><div><b>api callcenter_config agent set reject_delay_time 1005 10</b></div>
<div><b><br></b></div><div><b>api callcenter_config agent set busy_delay_time 1005 60</b></div><div><b><br></b></div><div><b>api callcenter_config agent set max_no_answer 1005 0</b></div></div><div><br></div><div>Then I run list agents command which shows:</div>
<div><br></div><div><b>1005|single_box||callback|[call_timeout=10]user/<a href="mailto:1005@10.1.30.229">1005@10.1.30.229</a>|Available|Waiting|0|10|10|60|0|0|0|0|1366866831|0|0|0|0</b></div><div><b><br></b></div><div>But when callers call into the queue this agent does not ring. fs_cli shows :</div>
<div><br></div><div><div><b>Cannot create outgoing channel of type [user] cause: [USER_NOT_REGISTERED]</b></div></div><div><b><br></b></div><div>Please throw some light.</div><div><br></div><div>Regards,</div><div><br></div>
<div>Ashish</div><div><br></div><div><br></div><div><br></div>