on inbound calls, you listen to events from your ESL program and trigger the pop-up in the agent's GUI. on outbound calls, you call the agent's phone first, and then connect to the remote side -- also via ESL. So, you only need to know the Salesforce API and a bit of ESL programming. Shouldn't be more work than a couple of days for those who know the API. You need to make sure that your solution is flexible enough to accommodate for various endpoints on the agent's side: a desktop phone, a PSTN line, or a WebRTC client, or some SIP softphone. Then it's futureproof and easy to modify for new needs. You can also deploy a GSM gateway and send two-way SMS and voice traffic and integrate it too :) On Fri, Jul 1, 2016 at 8:38 PM, Moshe BT <moshe3t@gmail.com> wrote:
Hi
It is probably not a freeswitch question, however as a place to start, does anyone have experience in setting up integration of salesforce and freeswitch, what documentation best to follow, advice or offline consultancy for it.
Thanks
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