Hi It is probably not a freeswitch question, however as a place to start, does anyone have experience in setting up integration of salesforce and freeswitch, what documentation best to follow, advice or offline consultancy for it. Thanks
Explain a little more what you mean by "integration of salesforce". -- Luis Daniel Lucio Quiroz CISSP, CISM, CISA Linux, VoIP and much more fun www.okay.com.mx Need LCR? Check out LCR for FusionPBX with FreeSWITCH Need Billing? Check out Billing for FusionPBX with FreeSWITCH 2016-07-01 14:38 GMT-04:00 Moshe BT <moshe3t@gmail.com>:
Hi
It is probably not a freeswitch question, however as a place to start, does anyone have experience in setting up integration of salesforce and freeswitch, what documentation best to follow, advice or offline consultancy for it.
Thanks
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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We want to have integration that when a call is answered it should open the SF window of the represetitive who answered the call, of that customer (or a new customer page when a new customer calls in) that would be the minimum requirement, On Fri, Jul 1, 2016 at 4:35 PM, Luis Daniel Lucio Quiroz < luis.daniel.lucio@gmail.com> wrote:
Explain a little more what you mean by "integration of salesforce".
-- Luis Daniel Lucio Quiroz CISSP, CISM, CISA Linux, VoIP and much more fun www.okay.com.mx
Need LCR? Check out LCR for FusionPBX with FreeSWITCH Need Billing? Check out Billing for FusionPBX with FreeSWITCH
2016-07-01 14:38 GMT-04:00 Moshe BT <moshe3t@gmail.com>:
Hi
It is probably not a freeswitch question, however as a place to start, does anyone have experience in setting up integration of salesforce and freeswitch, what documentation best to follow, advice or offline consultancy for it.
Thanks
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
The freeswitch side is probably just an esl listener to grab caller id info when call hits the "agent" ... on the web side, its probably something that talks to a daemon over websocket, or an app that listens some other way, and pops the browser window searching with some of the info from the call, likely just hte salesforce search? I would implement it hitting your own url with the metadata so you can easily change the lookup to whatever and you can then redir the http request to the right thing?
On Jul 1, 2016, at 4:43 PM, Moshe BT <moshe3t@gmail.com> wrote:
We want to have integration that when a call is answered it should open the SF window of the represetitive who answered the call, of that customer (or a new customer page when a new customer calls in) that would be the minimum requirement,
On Fri, Jul 1, 2016 at 4:35 PM, Luis Daniel Lucio Quiroz <luis.daniel.lucio@gmail.com <mailto:luis.daniel.lucio@gmail.com>> wrote: Explain a little more what you mean by "integration of salesforce".
-- Luis Daniel Lucio Quiroz CISSP, CISM, CISA Linux, VoIP and much more fun www.okay.com.mx <http://www.okay.com.mx/>
Need LCR? Check out LCR for FusionPBX with FreeSWITCH Need Billing? Check out Billing for FusionPBX with FreeSWITCH
2016-07-01 14:38 GMT-04:00 Moshe BT <moshe3t@gmail.com <mailto:moshe3t@gmail.com>>: Hi
It is probably not a freeswitch question, however as a place to start, does anyone have experience in setting up integration of salesforce and freeswitch, what documentation best to follow, advice or offline consultancy for it.
Thanks
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com/>
Official FreeSWITCH Sites http://www.freeswitch.org <http://www.freeswitch.org/> http://confluence.freeswitch.org <http://confluence.freeswitch.org/> http://www.cluecon.com <http://www.cluecon.com/>
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users <http://lists.freeswitch.org/mailman/listinfo/freeswitch-users> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users <http://lists.freeswitch.org/mailman/options/freeswitch-users> http://www.freeswitch.org <http://www.freeswitch.org/>
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com/>
Official FreeSWITCH Sites http://www.freeswitch.org <http://www.freeswitch.org/> http://confluence.freeswitch.org <http://confluence.freeswitch.org/> http://www.cluecon.com <http://www.cluecon.com/>
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users <http://lists.freeswitch.org/mailman/listinfo/freeswitch-users> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users <http://lists.freeswitch.org/mailman/options/freeswitch-users> http://www.freeswitch.org <http://www.freeswitch.org/>
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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There are several middleware software packages out there that let you integrate the 2. Most just integrate the phone with salesforce. From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Jerris Sent: Friday, July 1, 2016 5:28 PM To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org> Subject: Re: [Freeswitch-users] FreeSWITCH Salesforce integration The freeswitch side is probably just an esl listener to grab caller id info when call hits the "agent" ... on the web side, its probably something that talks to a daemon over websocket, or an app that listens some other way, and pops the browser window searching with some of the info from the call, likely just hte salesforce search? I would implement it hitting your own url with the metadata so you can easily change the lookup to whatever and you can then redir the http request to the right thing? On Jul 1, 2016, at 4:43 PM, Moshe BT <moshe3t@gmail.com<mailto:moshe3t@gmail.com>> wrote: We want to have integration that when a call is answered it should open the SF window of the represetitive who answered the call, of that customer (or a new customer page when a new customer calls in) that would be the minimum requirement, On Fri, Jul 1, 2016 at 4:35 PM, Luis Daniel Lucio Quiroz <luis.daniel.lucio@gmail.com<mailto:luis.daniel.lucio@gmail.com>> wrote: Explain a little more what you mean by "integration of salesforce". -- Luis Daniel Lucio Quiroz CISSP, CISM, CISA Linux, VoIP and much more fun www.okay.com.mx<http://www.okay.com.mx/> Need LCR? Check out LCR for FusionPBX with FreeSWITCH Need Billing? Check out Billing for FusionPBX with FreeSWITCH 2016-07-01 14:38 GMT-04:00 Moshe BT <moshe3t@gmail.com<mailto:moshe3t@gmail.com>>: Hi It is probably not a freeswitch question, however as a place to start, does anyone have experience in setting up integration of salesforce and freeswitch, what documentation best to follow, advice or offline consultancy for it. Thanks _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com<http://www.freeswitchsolutions.com/> Official FreeSWITCH Sites http://www.freeswitch.org<http://www.freeswitch.org/> http://confluence.freeswitch.org<http://confluence.freeswitch.org/> http://www.cluecon.com<http://www.cluecon.com/> FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org<http://www.freeswitch.org/> _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com<http://www.freeswitchsolutions.com/> Official FreeSWITCH Sites http://www.freeswitch.org<http://www.freeswitch.org/> http://confluence.freeswitch.org<http://confluence.freeswitch.org/> http://www.cluecon.com<http://www.cluecon.com/> FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org<http://www.freeswitch.org/> _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
on inbound calls, you listen to events from your ESL program and trigger the pop-up in the agent's GUI. on outbound calls, you call the agent's phone first, and then connect to the remote side -- also via ESL. So, you only need to know the Salesforce API and a bit of ESL programming. Shouldn't be more work than a couple of days for those who know the API. You need to make sure that your solution is flexible enough to accommodate for various endpoints on the agent's side: a desktop phone, a PSTN line, or a WebRTC client, or some SIP softphone. Then it's futureproof and easy to modify for new needs. You can also deploy a GSM gateway and send two-way SMS and voice traffic and integrate it too :) On Fri, Jul 1, 2016 at 8:38 PM, Moshe BT <moshe3t@gmail.com> wrote:
Hi
It is probably not a freeswitch question, however as a place to start, does anyone have experience in setting up integration of salesforce and freeswitch, what documentation best to follow, advice or offline consultancy for it.
Thanks
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (5)
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Luis Daniel Lucio Quiroz
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Michael Jerris
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Moishe Grunstein
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Moshe BT
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Stanislav Sinyagin