I think this is a great idea, especially doing it on a case-by-case basis. JIRA is used also as a discussion ground before a matter has been confirmed as being "a problem", where other places (i.e. django-users/django-developers) get around this by using the mailing list as this discussion ground first, then raising the ticket afterwards.. However as the FS etiquette is different, it makes a lot of sense to use the approach you mentioned. Cal On Fri, Apr 19, 2013 at 2:31 PM, Ken Rice <krice@freeswitch.org> wrote:
For the last several weeks Ray and myself have embarked on a weekly meeting to go thru the outstanding tickets on Jira and work toward resolution on them.
We have asked for reporters to provide updated information on many of them and a good number of those reporters have responded. To those that have updated their tickets as requested Thank You!
To those ignoring the the requests for more information, if you have not responded to requests for more information within 14 days, your ticket will likely be closed unless you respond. This policy will be enforced on a ticket by ticket basis. With the core team making the final call. At some point in the future we will likely automate this process.
Now, that being said, the goal here is not to just reduce the number of open tickets, but to make sure we are focusing efforts where we can actually do something about it.
-- Ken *http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org *irc.freenode.net #freeswitch
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