Jira Open Tickets and Patches (IMPORTANT INFORMATION)
For the last several weeks Ray and myself have embarked on a weekly meeting to go thru the outstanding tickets on Jira and work toward resolution on them. We have asked for reporters to provide updated information on many of them and a good number of those reporters have responded. To those that have updated their tickets as requested Thank You! To those ignoring the the requests for more information, if you have not responded to requests for more information within 14 days, your ticket will likely be closed unless you respond. This policy will be enforced on a ticket by ticket basis. With the core team making the final call. At some point in the future we will likely automate this process. Now, that being said, the goal here is not to just reduce the number of open tickets, but to make sure we are focusing efforts where we can actually do something about it. -- Ken http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org irc.freenode.net #freeswitch
I think this is a great idea, especially doing it on a case-by-case basis. JIRA is used also as a discussion ground before a matter has been confirmed as being "a problem", where other places (i.e. django-users/django-developers) get around this by using the mailing list as this discussion ground first, then raising the ticket afterwards.. However as the FS etiquette is different, it makes a lot of sense to use the approach you mentioned. Cal On Fri, Apr 19, 2013 at 2:31 PM, Ken Rice <krice@freeswitch.org> wrote:
For the last several weeks Ray and myself have embarked on a weekly meeting to go thru the outstanding tickets on Jira and work toward resolution on them.
We have asked for reporters to provide updated information on many of them and a good number of those reporters have responded. To those that have updated their tickets as requested Thank You!
To those ignoring the the requests for more information, if you have not responded to requests for more information within 14 days, your ticket will likely be closed unless you respond. This policy will be enforced on a ticket by ticket basis. With the core team making the final call. At some point in the future we will likely automate this process.
Now, that being said, the goal here is not to just reduce the number of open tickets, but to make sure we are focusing efforts where we can actually do something about it.
-- Ken *http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org *irc.freenode.net #freeswitch
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On Fri, 19 Apr 2013 08:31:42 -0500 Ken Rice <krice@freeswitch.org> wrote:
We have asked for reporters to provide updated information on many of them and a good number of those reporters have responded. To those that have updated their tickets as requested Thank You!
I never saw any of these. Did I miss them or are my further comments not needed? -- D'Arcy J.M. Cain System Administrator, Vex.Net http://www.Vex.Net/ IM:darcy@Vex.Net Voip: sip:darcy@Vex.Net
Ken/Ray, I see that there are some tickets that need the user to retry on the latest head and such. I can see that we lack the hands to do it most of the times. I can probably join your task force and focus on replicating issues on a controlled env on selected tickets. How would you feel about that? Regards, João Mesquita FreeSWITCH™ Solutions On Fri, Apr 19, 2013 at 11:24 AM, D'Arcy J.M. Cain <darcy@vex.net> wrote:
On Fri, 19 Apr 2013 08:31:42 -0500 Ken Rice <krice@freeswitch.org> wrote:
We have asked for reporters to provide updated information on many of them and a good number of those reporters have responded. To those that have updated their tickets as requested Thank You!
I never saw any of these. Did I miss them or are my further comments not needed?
-- D'Arcy J.M. Cain System Administrator, Vex.Net http://www.Vex.Net/ IM:darcy@Vex.Net Voip: sip:darcy@Vex.Net
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
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I can answer that question for them: They would be very happy to have an extra bug marshal to assist! If you are able to test/replicate/verify bugs that would help things along tremendously. -MC On Fri, Apr 19, 2013 at 8:26 AM, João Mesquita <jmesquita@freeswitch.org>wrote:
Ken/Ray,
I see that there are some tickets that need the user to retry on the latest head and such. I can see that we lack the hands to do it most of the times. I can probably join your task force and focus on replicating issues on a controlled env on selected tickets. How would you feel about that?
Regards,
João Mesquita FreeSWITCH™ Solutions
On Fri, Apr 19, 2013 at 11:24 AM, D'Arcy J.M. Cain <darcy@vex.net> wrote:
On Fri, 19 Apr 2013 08:31:42 -0500 Ken Rice <krice@freeswitch.org> wrote:
We have asked for reporters to provide updated information on many of them and a good number of those reporters have responded. To those that have updated their tickets as requested Thank You!
I never saw any of these. Did I miss them or are my further comments not needed?
-- D'Arcy J.M. Cain System Administrator, Vex.Net http://www.Vex.Net/ IM:darcy@Vex.Net Voip: sip:darcy@Vex.Net
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
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-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
+1 On Apr 19, 2013 12:45 PM, "Michael Collins" <msc@freeswitch.org> wrote:
I can answer that question for them: They would be very happy to have an extra bug marshal to assist! If you are able to test/replicate/verify bugs that would help things along tremendously.
-MC
On Fri, Apr 19, 2013 at 8:26 AM, João Mesquita <jmesquita@freeswitch.org>wrote:
Ken/Ray,
I see that there are some tickets that need the user to retry on the latest head and such. I can see that we lack the hands to do it most of the times. I can probably join your task force and focus on replicating issues on a controlled env on selected tickets. How would you feel about that?
Regards,
João Mesquita FreeSWITCH™ Solutions
On Fri, Apr 19, 2013 at 11:24 AM, D'Arcy J.M. Cain <darcy@vex.net> wrote:
On Fri, 19 Apr 2013 08:31:42 -0500 Ken Rice <krice@freeswitch.org> wrote:
We have asked for reporters to provide updated information on many of them and a good number of those reporters have responded. To those that have updated their tickets as requested Thank You!
I never saw any of these. Did I miss them or are my further comments not needed?
-- D'Arcy J.M. Cain System Administrator, Vex.Net http://www.Vex.Net/ IM:darcy@Vex.Net Voip: sip:darcy@Vex.Net
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
What Collins Said! On 4/19/13 5:20 PM, "Raymond Chandler" <intralanman@freeswitch.org> wrote:
+1
On Apr 19, 2013 12:45 PM, "Michael Collins" <msc@freeswitch.org> wrote:
I can answer that question for them: They would be very happy to have an extra bug marshal to assist! If you are able to test/replicate/verify bugs that would help things along tremendously.
-MC
On Fri, Apr 19, 2013 at 8:26 AM, João Mesquita <jmesquita@freeswitch.org> wrote:
Ken/Ray,
I see that there are some tickets that need the user to retry on the latest head and such. I can see that we lack the hands to do it most of the times. I can probably join your task force and focus on replicating issues on a controlled env on selected tickets. How would you feel about that?
Regards,
João Mesquita FreeSWITCH Solutions
On Fri, Apr 19, 2013 at 11:24 AM, D'Arcy J.M. Cain <darcy@vex.net> wrote:
On Fri, 19 Apr 2013 08:31:42 -0500 Ken Rice <krice@freeswitch.org> wrote:
We have asked for reporters to provide updated information on many of them and a good number of those reporters have responded. To those that have updated their tickets as requested Thank You!
I never saw any of these. Did I miss them or are my further comments not needed?
-- D'Arcy J.M. Cain System Administrator, Vex.Net http://www.Vex.Net/ IM:darcy@Vex.Net Voip: sip:darcy@Vex.Net
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Ken http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org irc.freenode.net #freeswitch
participants (6)
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Cal Leeming [Simplicity Media Ltd]
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D'Arcy J.M. Cain
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João Mesquita
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Ken Rice
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Michael Collins
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Raymond Chandler