[Freeswitch-users] early media problem?

I had an extension working fine that played a file, ringed, etc. to an inbound caller before we picked up. Trying to fix a problem the ITSP moved the account and now the caller only hears ringing, none of my stuff is heard even though it's shows as executed in trace. I looked on the wiki and tried adding <action application="ring_ready"/> at the top but that did not help. Anyone have any idea how to get all my work working again? Is there something I can change or the ITSP? Thanks. Mario