I generally just turn off call-waiting on the phone. It'll always reject a call if the user is on the phone which is generally what you want. On 29 May 2014 16:20, Sean Devoy <sdevoy@bizfocused.com> wrote:
Hi,
I have an issue that is the result of Cisco shortsightedness. The Cisco SPA5xx phones support auto-answer. However, if the user is on the phone, the caller is slammed on hold and the auto-answer picks up. The person on hold is left wondering why they got thrown away with no warning. At a minimum, Cisco should allow you to select which behavior you want.
Anyway, how can I detect (in an XML dialplan) if the extension is currently on a call? For those that don’t know me, I have limited scripting skills. Can a script be used to detect this and return a value to a dialplan condition?
Thanks,
Sean
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