You can consider mod_callcenter http://www.thenoccave.com/2011/10/17/freeswitch-queues-with-mod_callcenter/ Implement call queues that deal with ACD. Collect information from client using autoattendent system, insert queries into db and pass call to Queue. Attach few agents to that Queue where any free agent will get this call. Using CTI-popup populate client preferences to the selected agent. I hope this will help. -- regards, abdul basit On Fri, Aug 17, 2012 at 11:58 AM, Gabriel Gunderson <gabe@gundy.org> wrote:
On Thu, Aug 16, 2012 at 10:06 PM, Nitin Tomer <ntomer@newgen.co.in> wrote:
Please help.
You're going to need to be more patient than that. You let 17 full hours pass. You need to give people time to sleep and do their day jobs.
Anyway, good luck.
Gabe
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