You can consider mod_callcenter<br><br><a href="http://www.thenoccave.com/2011/10/17/freeswitch-queues-with-mod_callcenter/">http://www.thenoccave.com/2011/10/17/freeswitch-queues-with-mod_callcenter/</a> <div><br></div><div>

Implement call queues that deal with ACD.</div><div><br></div><div>Collect information from client using autoattendent system, insert queries into db and pass call to Queue.</div><div><br></div><div>Attach few agents to that Queue where any free agent will get this call. </div>

<div><br></div><div>Using CTI-popup populate client preferences to the selected agent.</div><div><br></div><div>I hope this will help.</div><div><br></div><div>--</div><div>regards,</div><div><br></div><div>abdul basit  </div>

<div><br></div><div><br><div class="gmail_quote">On Fri, Aug 17, 2012 at 11:58 AM, Gabriel Gunderson <span dir="ltr">&lt;<a href="mailto:gabe@gundy.org" target="_blank">gabe@gundy.org</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">

On Thu, Aug 16, 2012 at 10:06 PM, Nitin Tomer &lt;<a href="mailto:ntomer@newgen.co.in">ntomer@newgen.co.in</a>&gt; wrote:<br>
&gt; Please help.<br>
<br>
You&#39;re going to need to be more patient than that. You let 17 full<br>
hours pass. You need to give people time to sleep and do their day<br>
jobs.<br>
<br>
Anyway, good luck.<br>
<br>
<br>
Gabe<br>
<br>
_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>
<a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>
<a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a></blockquote></div>
</div>