1 Mar
2013
1 Mar
'13
11:20 a.m.
Hi all, We are using x-lite for agents to answer calls using fifo module. When an agent A picks up the call,First queued customer is dequeued and connected to that agent A. Now in case this agent A finds himself unable to satisfy customer issue He/She would like to transfer the customer a leg to another agent B (whose extension is known to agent A). Please share how can we implement this. Thanks a lot.