Probably good. Check the Confluence, it's explained there. Em sex, 11 de ago de 2017 às 17:58, Gregor Nanger <gregor@infomedia.si> escreveu:
Italo, one question.
If I return this XML structure for only one queue relod id ok? <configuration name="callcenter.conf" description="CallCenter"> <queues> <queue name="sales@default"> ....... </queue> </queues> </configuration>
Can someone please explain me Level and Position properties of Agent?
Thank you, Gregor
2017-08-11 21:55 GMT+02:00 Gregor Nanger <gregor@infomedia.si>:
Thanx, Italo. Everything is clear now.
On Fri, Aug 11, 2017, 19:25 Ítalo Rossi <italo@freeswitch.org> wrote:
Anything over odbc will work.
When reloading a queue your web server can check for CC-Queue value, that's the queue needing reload you just need to return the config for this queue.
If CC-Queue is not present that means we're loading the module and you should return everything. Em sex, 11 de ago de 2017 às 07:01, Gregor Nanger <gregor@infomedia.si> escreveu:
Thank you for hints.
I am comfortable of issue commands via api/esl. Also will try to query odbc database that module will use for agents and status.
On Fri, Aug 11, 2017, 12:34 Peter Steinbach <lists@telefaks.de> wrote:
Some hints:
The module itself can only be reloaded when no call is active in the callcenter module. So relaoding on every change will not work, so API must be used.
We use mod_callcenter with xml_curl, and we have to take care that - whenever we change a parameter in our xml-curl web interface - we have to publish this to the mod_callcenter module via api commands.
This concerns - queues (reload, unload, add, del) - agents (set values, add, del) - tiers (add, del)
And sometimes you will have to check the current status of agents(logged in/out), whether they still are in sync with your xml-curl application. So this is not a trivial job, but it can be done.
Best regards Peter
On 08/11/17 07:55, Ítalo Rossi wrote:
You do not need to reload the module. Load/reload/unload of queues can be done via API commands:
https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_call...
On Fri, Aug 11, 2017 at 12:10 AM, Volkan Oransoy <voransoy@gmail.com> wrote:
How does reloading the module effects existing calls and queues? Is it possible to reconfigure existing queues by reloading the module?
/Volkan
On 11 Aug 2017, at 07:05, Ítalo Rossi <italo@freeswitch.org> wrote:
Wrong.
It'll work fine with mod_xml_curl and you don't have to realod the module for manipulating queues. There's apis for that.
No magic, no database manipulation, setup your xml_curl and use it. Em qui, 10 de ago de 2017 às 20:19, Brandon Armstead < brandon@cryy.com> escreveu:
> To be honest we've got this integration going and it's been a bit > of a hassle... You can get it going through a bit of magic and direct > database manipulations, the module truly is not really meant for this sort > of environment in my opinion. > > I would personally advise against it if you have the means to > develop it internally / using native other functionality available, i.e. > event sockets etc. > > As for call states etc it uses database backend to persist across > reloads as long as you do not reload Sofia. > > On Thu, Aug 10, 2017 at 6:10 PM Gregor Nanger <gregor@infomedia.si> > wrote: > >> Can you please advise me on something. >> >> We are using FS as multitenant and feeding everything via mod_curl. >> I am wondering what happens if Mod_callcenter configuration is feed via >> xml_curl. I mean if one customer updates configuration and module is >> reloaded, what happens with live calls of other customers? >> >> Best regards, Gregor >> >> >> -- >> Gregor Nanger >> >> *CTO* >> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485 >> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia >> • www.infomedia.si >> >> _________________________________________________________________________ >> Professional FreeSWITCH Consulting Services: >> consulting@freeswitch.org >> http://www.freeswitchsolutions.com >> >> Official FreeSWITCH Sites >> http://www.freeswitch.org >> http://confluence.freeswitch.org >> http://www.cluecon.com >> >> FreeSWITCH-users mailing list >> FreeSWITCH-users@lists.freeswitch.org >> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users >> UNSUBSCRIBE: >> http://lists.freeswitch.org/mailman/options/freeswitch-users >> http://www.freeswitch.org > > -- > Sent from Gmail Mobile > > _________________________________________________________________________ > Professional FreeSWITCH Consulting Services: > consulting@freeswitch.org > http://www.freeswitchsolutions.com > > Official FreeSWITCH Sites > http://www.freeswitch.org > http://confluence.freeswitch.org > http://www.cluecon.com > > FreeSWITCH-users mailing list > FreeSWITCH-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE: > http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org
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