Probably good. Check the Confluence, it&#39;s explained there.<br><div class="gmail_quote"><div dir="ltr">Em sex, 11 de ago de 2017 às 17:58, Gregor Nanger &lt;<a href="mailto:gregor@infomedia.si">gregor@infomedia.si</a>&gt; escreveu:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif">Italo, one question.</div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif"><br></div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif">If I return this XML structure for only one queue relod id ok?</div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif"><div class="gmail_default">&lt;configuration name=&quot;callcenter.conf&quot; description=&quot;CallCenter&quot;&gt;</div><div class="gmail_default">   &lt;queues&gt;</div><div class="gmail_default">    &lt;queue name=&quot;sales@default&quot;&gt;</div><div class="gmail_default"><span style="white-space:pre-wrap">	</span>.......</div><div class="gmail_default"><span style="white-space:pre-wrap">	</span> &lt;/queue&gt;</div><div class="gmail_default">  &lt;/queues&gt;</div><div class="gmail_default"> &lt;/configuration&gt;</div><div class="gmail_default"><br></div><div class="gmail_default">Can someone please explain me Level and Position properties of Agent?</div><div class="gmail_default"><br></div><div class="gmail_default">Thank you, Gregor</div></div><div class="gmail_default" style="font-family:&quot;trebuchet ms&quot;,sans-serif"><div class="gmail_default"><br></div></div></div><div class="gmail_extra"><br><div class="gmail_quote">2017-08-11 21:55 GMT+02:00 Gregor Nanger <span dir="ltr">&lt;<a href="mailto:gregor@infomedia.si" target="_blank">gregor@infomedia.si</a>&gt;</span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">Thanx, Italo. Everything is clear now. </p><div class="m_4700150693782725301HOEnZb"><div class="m_4700150693782725301h5">
<br><div class="gmail_quote"><div dir="ltr">On Fri, Aug 11, 2017, 19:25 Ítalo Rossi &lt;<a href="mailto:italo@freeswitch.org" target="_blank">italo@freeswitch.org</a>&gt; wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Anything over odbc will work.<br><br>When reloading a queue your web server can check for CC-Queue value, that&#39;s the queue needing reload you just need to return the config for this queue.<br><br>If CC-Queue is not present that means we&#39;re loading the module and you should return everything.<br><div class="gmail_quote"><div dir="ltr">Em sex, 11 de ago de 2017 às 07:01, Gregor Nanger &lt;<a href="mailto:gregor@infomedia.si" target="_blank">gregor@infomedia.si</a>&gt; escreveu:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">Thank you for hints. </p>
<p dir="ltr">I am comfortable of issue commands via api/esl. Also will try to query odbc database that module will use for agents and status. </p>
<br><div class="gmail_quote"><div dir="ltr">On Fri, Aug 11, 2017, 12:34 Peter Steinbach &lt;<a href="mailto:lists@telefaks.de" target="_blank">lists@telefaks.de</a>&gt; wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
  
    
  
  <div bgcolor="#FFFFFF" text="#000000">
    <div class="m_4700150693782725301m_-7205092921707058081m_4417933270985481612m_2513145783688503334m_7401125662271275014moz-cite-prefix">Some hints:<br>
      <br>
      The module itself can only be reloaded when no call is active in
      the callcenter module. So relaoding on every change will not work,
      so API must be used.<br>
      <br>
      We use mod_callcenter with xml_curl, and we have to take care that
      - whenever we change a parameter in our xml-curl web interface -
      we have to publish this to the mod_callcenter module via api
      commands.<br>
      <br>
      This concerns<br>
      - queues (reload, unload, add, del)<br>
      - agents (set values, add, del)<br>
      - tiers (add, del)<br>
      <br>
      And sometimes you will have to check the current status of
      agents(logged in/out), whether they still are in sync with your
      xml-curl application.<br>
      So this is not a trivial job, but it can be done.<br>
      <br>
      Best regards<br>
      Peter</div></div><div bgcolor="#FFFFFF" text="#000000"><div class="m_4700150693782725301m_-7205092921707058081m_4417933270985481612m_2513145783688503334m_7401125662271275014moz-cite-prefix"><br>
      <br>
      On 08/11/17 07:55, Ítalo Rossi wrote:<br>
    </div></div><div bgcolor="#FFFFFF" text="#000000">
    <blockquote type="cite">
      <div dir="ltr">You do not need to reload the module.
        Load/reload/unload of queues can be done via API commands:
        <div><br>
        </div>
        <div><a href="https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-queue" target="_blank">https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-queue</a><br>
        </div>
      </div>
      <div class="gmail_extra"><br>
        <div class="gmail_quote">On Fri, Aug 11, 2017 at 12:10 AM,
          Volkan Oransoy <span dir="ltr">&lt;<a href="mailto:voransoy@gmail.com" target="_blank">voransoy@gmail.com</a>&gt;</span>
          wrote:<br>
          <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
            <div style="word-wrap:break-word">
              <div>How does reloading the module effects existing calls
                and queues? Is it possible to reconfigure existing
                queues by reloading the module?</div>
              <div><span class="m_4700150693782725301m_-7205092921707058081m_4417933270985481612m_2513145783688503334m_7401125662271275014HOEnZb"><font color="#888888"> <br>
                    <div>
                      <div style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">/Volkan</div>
                      <div style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br>
                      </div>
                      <br class="m_4700150693782725301m_-7205092921707058081m_4417933270985481612m_2513145783688503334m_7401125662271275014m_-4282226734846025066Apple-interchange-newline">
                    </div>
                  </font></span>
                <div>
                  <div class="m_4700150693782725301m_-7205092921707058081m_4417933270985481612m_2513145783688503334m_7401125662271275014h5">
                    <br>
                    <div>
                      <blockquote type="cite">
                        <div>On 11 Aug 2017, at 07:05, Ítalo Rossi &lt;<a href="mailto:italo@freeswitch.org" target="_blank">italo@freeswitch.org</a>&gt;
                          wrote:</div>
                        <br class="m_4700150693782725301m_-7205092921707058081m_4417933270985481612m_2513145783688503334m_7401125662271275014m_-4282226734846025066Apple-interchange-newline">
                        <div>Wrong.<br>
                          <br>
                          It&#39;ll work fine with mod_xml_curl and you
                          don&#39;t have to realod the module for
                          manipulating queues. There&#39;s apis for that. <br>
                          <br>
                          No magic, no database manipulation, setup your
                          xml_curl and use it.<br>
                          <div class="gmail_quote">
                            <div dir="ltr">Em qui, 10 de ago de 2017 às
                              20:19, Brandon Armstead &lt;<a href="mailto:brandon@cryy.com" target="_blank">brandon@cryy.com</a>&gt;
                              escreveu:<br>
                            </div>
                            <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                              <div>
                                <div dir="auto">To be honest we&#39;ve got
                                  this integration going and it&#39;s  been
                                  a bit of a hassle...  You can get it
                                  going through a bit of magic and
                                  direct database manipulations, the
                                  module truly is not really meant for
                                  this sort of environment in my
                                  opinion.  </div>
                                <div dir="auto"><br>
                                </div>
                                <div dir="auto">I would personally
                                  advise against it if you have the
                                  means to develop it internally / using
                                  native other functionality available,
                                  i.e. event sockets etc.</div>
                                <div dir="auto"><br>
                                </div>
                                <div dir="auto">As for call states etc
                                  it uses database backend to persist
                                  across reloads as long as you do not
                                  reload Sofia.</div>
                              </div>
                              <div><br>
                                <div class="gmail_quote">
                                  <div>On Thu, Aug 10, 2017 at 6:10 PM
                                    Gregor Nanger &lt;<a href="mailto:gregor@infomedia.si" target="_blank">gregor@infomedia.si</a>&gt;
                                    wrote:<br>
                                  </div>
                                  <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Can you
                                    please advise me on something. 
                                    <div><br>
                                    </div>
                                    <div>We are using FS as multitenant
                                      and feeding everything via
                                      mod_curl. I am wondering what
                                      happens if Mod_callcenter
                                      configuration is feed via
                                      xml_curl. I mean if one customer
                                      updates configuration and module
                                      is reloaded, what happens with
                                      live calls of other customers? </div>
                                    <div><br>
                                    </div>
                                    <div>Best regards, Gregor <br>
                                      <div dir="auto"><br>
                                      </div>
                                      <div dir="auto"><br>
                                      </div>
                                    </div>
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          <div dir="ltr">Ítalo Rossi
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_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" rel="noreferrer" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://confluence.freeswitch.org" rel="noreferrer" target="_blank">http://confluence.freeswitch.org</a><br>
<a href="http://www.cluecon.com" rel="noreferrer" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" rel="noreferrer" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" rel="noreferrer" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a></blockquote></div><div dir="ltr">-- <br></div><div class="m_4700150693782725301m_-7205092921707058081m_4417933270985481612m_2513145783688503334gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><table border="0" style="color:rgb(34,34,34);font-size:12px;border:1px dashed rgb(187,187,187);font-family:sans-serif;width:537px"><tbody style="border-spacing:2px;border:0px none rgb(128,128,128)"><tr valign="top" style="border-spacing:2px;border:0px none rgb(128,128,128)"><td style="font-family:arial,sans-serif;margin:8px;color:rgb(32,32,32);border-width:0px 1px 0px 0px;border-style:none solid none none;border-color:rgb(32,32,32) rgb(0,161,230) rgb(32,32,32) rgb(32,32,32);font-weight:bold;letter-spacing:1px;text-transform:capitalize;vertical-align:top;padding:1px 8px 1px 1px;width:63px;outline:rgb(32,32,32) none 0px;border-spacing:2px"><span style="color:rgb(0,161,230);outline:rgb(0,161,230) none 0px;border-spacing:2px;border:0px none rgb(0,161,230)"><font face="georgia, serif" size="2">Gregor Nanger</font></span><div style="font-size:17px;font-family:sans-serif;width:63px;outline:rgb(32,32,32) none 0px;border-spacing:2px;border:0px none rgb(32,32,32)"> </div></td><td style="font-family:arial,sans-serif;margin:8px;border:0px none rgb(80,80,80);vertical-align:top;padding:1px 1px 1px 6px;width:354px;outline:rgb(80,80,80) none 0px;border-spacing:2px"><font face="georgia, serif" size="1"><b>CTO</b><br>t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485 <br>• Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia <br>• <a href="http://www.infomedia.si/" target="_blank">www.infomedia.si</a></font></td></tr></tbody></table></div></div>
_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" rel="noreferrer" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://confluence.freeswitch.org" rel="noreferrer" target="_blank">http://confluence.freeswitch.org</a><br>
<a href="http://www.cluecon.com" rel="noreferrer" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" rel="noreferrer" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" rel="noreferrer" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a></blockquote></div>
_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" rel="noreferrer" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://confluence.freeswitch.org" rel="noreferrer" target="_blank">http://confluence.freeswitch.org</a><br>
<a href="http://www.cluecon.com" rel="noreferrer" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" rel="noreferrer" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" rel="noreferrer" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a></blockquote></div><div dir="ltr">-- <br></div><div class="m_4700150693782725301m_-7205092921707058081gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><table border="0" style="color:rgb(34,34,34);font-size:12px;border:1px dashed rgb(187,187,187);font-family:sans-serif;width:537px"><tbody style="border-spacing:2px;border:0px none rgb(128,128,128)"><tr valign="top" style="border-spacing:2px;border:0px none rgb(128,128,128)"><td style="font-family:arial,sans-serif;margin:8px;color:rgb(32,32,32);border-width:0px 1px 0px 0px;border-style:none solid none none;border-color:rgb(32,32,32) rgb(0,161,230) rgb(32,32,32) rgb(32,32,32);font-weight:bold;letter-spacing:1px;text-transform:capitalize;vertical-align:top;padding:1px 8px 1px 1px;width:63px;outline:rgb(32,32,32) none 0px;border-spacing:2px"><span style="color:rgb(0,161,230);outline:rgb(0,161,230) none 0px;border-spacing:2px;border:0px none rgb(0,161,230)"><font face="georgia, serif" size="2">Gregor Nanger</font></span><div style="font-size:17px;font-family:sans-serif;width:63px;outline:rgb(32,32,32) none 0px;border-spacing:2px;border:0px none rgb(32,32,32)"> </div></td><td style="font-family:arial,sans-serif;margin:8px;border:0px none rgb(80,80,80);vertical-align:top;padding:1px 1px 1px 6px;width:354px;outline:rgb(80,80,80) none 0px;border-spacing:2px"><font face="georgia, serif" size="1"><b>CTO</b><br>t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485 <br>• Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia <br>• <a href="http://www.infomedia.si/" target="_blank">www.infomedia.si</a></font></td></tr></tbody></table></div></div></div></div></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="m_4700150693782725301gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><table border="0" style="font-size:12px;border:1px dashed rgb(187,187,187);font-family:sans-serif;width:537px"><tbody style="border-spacing:2px;border:0px none rgb(128,128,128)"><tr valign="top" style="border-spacing:2px;border:0px none rgb(128,128,128)"><td style="color:rgb(32,32,32);margin:8px;border-width:0px 1px 0px 0px;border-style:none solid none none;border-color:rgb(32,32,32) rgb(0,161,230) rgb(32,32,32) rgb(32,32,32);font-weight:bold;letter-spacing:1px;text-transform:capitalize;vertical-align:top;padding:1px 8px 1px 1px;width:63px;outline:rgb(32,32,32) none 0px;border-spacing:2px"><span style="color:rgb(0,161,230);outline:rgb(0,161,230) none 0px;border-spacing:2px;border:0px none rgb(0,161,230)"><font face="georgia, serif" size="2">Gregor Nanger</font></span><div style="font-size:17px;font-family:sans-serif;width:63px;outline:rgb(32,32,32) none 0px;border-spacing:2px;border:0px none rgb(32,32,32)"> </div></td><td style="margin:8px;border:0px none rgb(80,80,80);vertical-align:top;padding:1px 1px 1px 6px;width:354px;outline:rgb(80,80,80) none 0px;border-spacing:2px"><font face="georgia, serif" size="1"><b>CTO</b><br>t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485 <br>• Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia <br>• <a href="http://www.infomedia.si" target="_blank">www.infomedia.si</a></font></td></tr></tbody></table></div></div>
</div>
_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" rel="noreferrer" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://confluence.freeswitch.org" rel="noreferrer" target="_blank">http://confluence.freeswitch.org</a><br>
<a href="http://www.cluecon.com" rel="noreferrer" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" rel="noreferrer" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" rel="noreferrer" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a></blockquote></div>