24 Nov
2009
24 Nov
'09
1:18 a.m.
On Mon, Nov 23, 2009 at 5:12 PM, Brian West <brian@freeswitch.org> wrote:
You do realize that the whole concept is OLD skewl. You should be popping this info via external resources when the agent is bridged to the caller and the info is there before they are done saying "thanks for calling spacely sprockets, this is George how may I help you .... "
/b
Agreed! Screen pop should be easy in the 21st Century. If it's not then you've got MUCH bigger problems than caller ID being delivered to your FIFO agents...
-MC