On Mon, Nov 23, 2009 at 5:12 PM, Brian West <brian@freeswitch.org> wrote:

You do realize that the whole concept is OLD skewl. You should be
popping this info via external resources when the agent is bridged to
the caller and the info is there before they are done saying "thanks
for calling spacely sprockets, this is George how may I help you .... "

/b

Agreed! Screen pop should be easy in the 21st Century. If it's not then you've got MUCH bigger problems than caller ID being delivered to your FIFO agents...

-MC