Just a wild guess, but if it works place this before your bridge command in the dialplan: <action application="export" data="vm-alternate-greet-id=123456789"/> This sets the alternate greeting on the B-leg, which intuitively doesn’t really exist when calling voicemail, but then FS thinks funny thoughts sometimes. --- Bote FreeSWITCH Docs Janitor <http://freeswitch.org/confluence> http://freeswitch.org/confluence From: Rutu Patel Sent: Tuesday, 19 January, 2016 01:44 Subject: Re: [Freeswitch-users] How to customize voicemail greeting number ? Hi, Thanks Andrew and Bote for reply. I have tried by setting parameter 'vm-alternate-greet-id' in extension and its working as expected. But when setting in dialplan, its not working. I tried to set before voicemail app as below: <action application="set" data="vm-alternate-greet-id=123456789"/> Can you please assist how to set this parameter in dialplan ? -- Thanks, Rutu Patel On Tue, Jan 19, 2016 at 11:45 AM, Bote Man <bote_radio@botecomm.com> wrote: Confluence has that: https://freeswitch.org/confluence/display/FREESWITCH/mod_voicemail#mod_voice... Wiki is dead. Long live the wiki. --- Bote FreeSWITCH Docs Janitor http://freeswitch.org/confluence From: Andrew Cassidy Sent: Monday, 18 January, 2016 10:06 Subject: Re: [Freeswitch-users] How to customize voicemail greeting number ? https://wiki.freeswitch.org/wiki/Mod_voicemail#vm-alternate-greet-id_.28voic... On 18 January 2016 at 12:48, Rutu Patel <rutu.patel@inextrix.com> wrote: Hi All, I am using voicemail module with odbc. I have a DID(123456789) in freeswitch and it's routed to local extension(1000). When the extension does not available it goes to voicemail and plays that number(1000) is not available.Is it possible to change the number in playback? I want to play DID(123456789) is not available instead of destination number(1000). Any suggestions will be appreciated. -- Thanks, Rutu Patel