For some reason your agents are not actually set as members of the queue. Onhook agents will be listed in the <member> section and off-hook agents will be listed in the <consumers> section. Evidently, whatever you're doing to add the agents is not working. You may want to try explicitly adding them from the fs_cli using the fifo_member command and seeing how that goes. -MC On Thu, Apr 11, 2013 at 9:32 PM, Ashish gautam <ashish@nms.co.in> wrote:
The output is :
<fifo_report> <fifo name="cool_fifo@10.1.30.229" consumer_count="0" caller_count="0" waiting_count="0" importance="0" outbound_per_cycle="1" ring_timeout="60" default_lag="30" outbound_priority="5" outbound_strategy="ringall"> <outbound></outbound> <callers></callers> <consumers></consumers> <bridges></bridges> </fifo> </fifo_report>
On Thu, Apr 11, 2013 at 9:42 PM, Michael Collins <msc@freeswitch.org>wrote:
What's the output of fscli command: fifo list cool_fifo@10.1.30.229
-MC
On Thu, Apr 11, 2013 at 12:13 AM, Ashish gautam <ashish@nms.co.in> wrote:
Hi,
Caller is played music on hold but is not connected to any of the agents since no agent is ringing. I have sip users registered to FS ( they are online). I have configured a SIP user as a member for the queue. But, when the caller calls in, the agent doesn't ring.
Please throw some light.
-Ashish
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org