For some reason your agents are not actually set as members of the queue. Onhook agents will be listed in the &lt;member&gt; section and off-hook agents will be listed in the &lt;consumers&gt; section. Evidently, whatever you&#39;re doing to add the agents is not working. You may want to try explicitly adding them from the fs_cli using the fifo_member command and seeing how that goes.<br>
<br>-MC<br><br><div class="gmail_quote">
On Thu, Apr 11, 2013 at 9:32 PM, Ashish gautam <span dir="ltr">&lt;<a href="mailto:ashish@nms.co.in" target="_blank">ashish@nms.co.in</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">

<div>The output is :</div><div><br></div><div><div><br></div><div>&lt;fifo_report&gt;</div><div>  &lt;fifo name=&quot;<a href="mailto:cool_fifo@10.1.30.229" target="_blank">cool_fifo@10.1.30.229</a>&quot; consumer_count=&quot;0&quot; caller_count=&quot;0&quot; waiting_count=&quot;0&quot; importance=&quot;0&quot; outbound_per_cycle=&quot;1&quot; ring_timeout=&quot;60&quot; default_lag=&quot;30&quot; outbound_priority=&quot;5&quot; outbound_strategy=&quot;ringall&quot;&gt;</div>


<div>    &lt;outbound&gt;&lt;/outbound&gt;</div><div>    &lt;callers&gt;&lt;/callers&gt;</div><div>    &lt;consumers&gt;&lt;/consumers&gt;</div><div>    &lt;bridges&gt;&lt;/bridges&gt;</div><div>  &lt;/fifo&gt;</div><div>


&lt;/fifo_report&gt;</div></div><div><br></div><div><br><div class="gmail_quote">On Thu, Apr 11, 2013 at 9:42 PM, Michael Collins <span dir="ltr">&lt;<a href="mailto:msc@freeswitch.org" target="_blank">msc@freeswitch.org</a>&gt;</span> wrote:<br>


<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">What&#39;s the output of fscli command: fifo list <a href="mailto:cool_fifo@10.1.30.229" target="_blank">cool_fifo@10.1.30.229</a><br>


<br>-MC<br><br><div class="gmail_quote"><div><div>On Thu, Apr 11, 2013 at 12:13 AM, Ashish gautam <span dir="ltr">&lt;<a href="mailto:ashish@nms.co.in" target="_blank">ashish@nms.co.in</a>&gt;</span> wrote:<br>

</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div>Hi,<div><br></div><div>Caller is played music on hold but is not connected to any of the agents since no agent is ringing. I have sip users registered to FS ( they are online). I have configured a SIP user as a member for the queue. But, when the caller calls in, the agent doesn&#39;t ring.</div>




<div><br></div><div>Please throw some light.</div><span><font color="#888888"><div><br></div><div>-Ashish</div></font></span><br clear="all"></div></div></blockquote></div></blockquote></div></div></blockquote></div><br>
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