<condition field="${destination_number}" expression="^8032342123$" break="on-true"> <action application="ring_ready"/> <action application="sleep" data="3000"/> <action application="set" data="fifo_orbit_exten=_continue_:60"/> * <action application="fifo" data="Testing in"/>* </condition> The moment sleep expires customer is queued and the call is answered(Dont know why) irrespective of agents availability or not.... When any of Agents pick up and both are bridged by fifo.. I want customer call not to be answered(it should remain ringing) till any agent picks the phone.. Please help, -Vishal. On Sat, Aug 11, 2012 at 3:56 PM, Sergey Okhapkin <sos@sokhapkin.dyndns.org>wrote:
Don't do it. Caller's phone carrier will drop the call if not answered in 1-2 minutes.
On Saturday 11 August 2012 10:23:08 Vishal Kakkar wrote:
Hi all,
I want to put the caller into fifo queue *without answering the call till agent attend it.* But fifo is answering the call while putting caller in queue.
Please help!!
Thanks, -Vishal.
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