Off-hook just means that the agent calls into the system and is on what looks like a really long phone call. The agent never hangs up his/her phone. In stead, the system will play music (or whatever) to the agent until a call comes in, at which time the system stops the music and connects the caller to the agent. When the call is done, the agent goes back to listening to music instead of hanging up. I believe mod_callcenter refers to this as "uuid-standby" as is documented here: https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_call... -MSC On Mon, May 9, 2016 at 8:33 AM, Ítalo Rossi <italo@freeswitch.org> wrote:
What you mean with off-hook?
Check the type of the agent, there’s uuid-standby and callback
https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_call...
On 6 de mai de 2016, at 11:47, Alex Pierry <alex@teclan.com.br> wrote:
Hi guys,
is there a way to implement mod callcenter with off-hook agents?
Thanks,
Alex.
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