Mod callcenter with off-hook agents
Hi guys, is there a way to implement mod callcenter with off-hook agents? Thanks, Alex. <http://pt.slideshare.net/marketingteclan> <http://blog.teclan.com.br/>
mod_fifo is more feature rich than mod_callcenter, I'm convinced its just the name that drives people to one or the other.
On May 6, 2016, at 10:47 AM, Alex Pierry <alex@teclan.com.br> wrote:
Hi guys,
is there a way to implement mod callcenter with off-hook agents?
Thanks,
Alex.
<http://pt.slideshare.net/marketingteclan> <http://blog.teclan.com.br/> _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com/>
Official FreeSWITCH Sites http://www.freeswitch.org <http://www.freeswitch.org/> http://confluence.freeswitch.org <http://confluence.freeswitch.org/> http://www.cluecon.com <http://www.cluecon.com/>
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users <http://lists.freeswitch.org/mailman/listinfo/freeswitch-users> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users <http://lists.freeswitch.org/mailman/options/freeswitch-users> http://www.freeswitch.org <http://www.freeswitch.org/>
What you mean with off-hook? Check the type of the agent, there’s uuid-standby and callback https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_call...
On 6 de mai de 2016, at 11:47, Alex Pierry <alex@teclan.com.br> wrote:
Hi guys,
is there a way to implement mod callcenter with off-hook agents?
Thanks,
Alex.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Ítalo Rossi italo@freeswitch.org
See contact param on agent You can call using this instead uuid. 2016-05-09 11:33 GMT-04:00 Ítalo Rossi <italo@freeswitch.org>:
What you mean with off-hook?
Check the type of the agent, there’s uuid-standby and callback
https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_call...
On 6 de mai de 2016, at 11:47, Alex Pierry <alex@teclan.com.br> wrote:
Hi guys,
is there a way to implement mod callcenter with off-hook agents?
Thanks,
Alex.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Ítalo Rossi italo@freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Off-hook just means that the agent calls into the system and is on what looks like a really long phone call. The agent never hangs up his/her phone. In stead, the system will play music (or whatever) to the agent until a call comes in, at which time the system stops the music and connects the caller to the agent. When the call is done, the agent goes back to listening to music instead of hanging up. I believe mod_callcenter refers to this as "uuid-standby" as is documented here: https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_call... -MSC On Mon, May 9, 2016 at 8:33 AM, Ítalo Rossi <italo@freeswitch.org> wrote:
What you mean with off-hook?
Check the type of the agent, there’s uuid-standby and callback
https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_call...
On 6 de mai de 2016, at 11:47, Alex Pierry <alex@teclan.com.br> wrote:
Hi guys,
is there a way to implement mod callcenter with off-hook agents?
Thanks,
Alex.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Ítalo Rossi italo@freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Yes! I'll try with this conf. Thank you very much! ________________________________ De: freeswitch-users-bounces@lists.freeswitch.org <freeswitch-users-bounces@lists.freeswitch.org> em nome de Michael Collins <msc@freeswitch.org> Enviado: segunda-feira, 9 de maio de 2016 13:48 Para: FreeSWITCH Users Help Assunto: Re: [Freeswitch-users] Mod callcenter with off-hook agents Off-hook just means that the agent calls into the system and is on what looks like a really long phone call. The agent never hangs up his/her phone. In stead, the system will play music (or whatever) to the agent until a call comes in, at which time the system stops the music and connects the caller to the agent. When the call is done, the agent goes back to listening to music instead of hanging up. I believe mod_callcenter refers to this as "uuid-standby" as is documented here: https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_call... -MSC On Mon, May 9, 2016 at 8:33 AM, Ítalo Rossi <italo@freeswitch.org<mailto:italo@freeswitch.org>> wrote: What you mean with off-hook? Check the type of the agent, there's uuid-standby and callback https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_call...
On 6 de mai de 2016, at 11:47, Alex Pierry <alex@teclan.com.br<mailto:alex@teclan.com.br>> wrote:
Hi guys,
is there a way to implement mod callcenter with off-hook agents?
Thanks,
Alex.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Ítalo Rossi italo@freeswitch.org<mailto:italo@freeswitch.org> _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (5)
-
Alex Pierry
-
Luiz Fernando Softov
-
Michael Collins
-
Michael Jerris
-
Ítalo Rossi