I had it set in the freeswitch directory to the employee's first name and last name (no ampersand). <variable name="effective_caller_id_name" value="Ellis Ayers"/> <variable name="effective_caller_id_number" value="305"/> The tech that installed the phone set the Caller ID field on the phone itself to Testing & Accountability. That is the name that I was seeing registered with sofia in freeswitch.
On 8/15/2008 at 2:39 PM, Brian West <brian@freeswitch.org> wrote: Are you setting it in the phone or in the freeswitch directory?
On Aug 15, 2008, at 1:29 PM, Ben Holtsclaw wrote: That is correct. I further verified it was the ampersand causing the problem by setting the Caller ID field to a shorter string, like B & H. With that, I still see the same no ringback problem. Brian West sip:brian@freeswitch.org