I had it set in the freeswitch directory to the employee's first name and last name (no ampersand).
<variable name="effective_caller_id_name" value="Ellis Ayers"/>
<variable name="effective_caller_id_number" value="305"/>
The tech that installed the phone set the Caller ID field on the phone itself to Testing & Accountability. That is the name that I was seeing registered with sofia in freeswitch.
>>> On 8/15/2008 at 2:39 PM, Brian West <brian@freeswitch.org> wrote:
Are you setting it in the phone or in the freeswitch directory?
On Aug 15, 2008, at 1:29 PM, Ben Holtsclaw wrote:
That is correct. I further verified it was the ampersand causing the problem by setting the Caller ID field to a shorter string, like B & H. With that, I still see the same no ringback problem.