Dear Abdul, Thanks for the pointers. I have installed and configured FreeSWITCH, mod_ivr and mod_callcenter; and they are working fine. Please tell me how can I take information from caller using the IVR and insert it in to database. And what is "Using CTI-popup populate client preferences to the selected agent."? Thanks and Regards Nitin From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Abdul Basit Sent: Friday, August 17, 2012 1:44 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Help needed regaridng Contact Center solution You can consider mod_callcenter http://www.thenoccave.com/2011/10/17/freeswitch-queues-with-mod_callcenter/ Implement call queues that deal with ACD. Collect information from client using autoattendent system, insert queries into db and pass call to Queue. Attach few agents to that Queue where any free agent will get this call. Using CTI-popup populate client preferences to the selected agent. I hope this will help. -- regards, abdul basit On Fri, Aug 17, 2012 at 11:58 AM, Gabriel Gunderson <gabe@gundy.org> wrote: On Thu, Aug 16, 2012 at 10:06 PM, Nitin Tomer <ntomer@newgen.co.in> wrote:
Please help.
You're going to need to be more patient than that. You let 17 full hours pass. You need to give people time to sleep and do their day jobs. Anyway, good luck. Gabe _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.