Dear Abdul,

 

Thanks for the pointers. I have installed and configured FreeSWITCH, mod_ivr and mod_callcenter; and they are working fine.

 

Please tell me how can I take information from caller using the IVR and insert it in to database. And what is “Using CTI-popup populate client preferences to the selected agent.”?

 

Thanks and Regards

 

Nitin

 

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Abdul Basit
Sent: Friday, August 17, 2012 1:44 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Help needed regaridng Contact Center solution

 

You can consider mod_callcenter

http://www.thenoccave.com/2011/10/17/freeswitch-queues-with-mod_callcenter/ 

 

Implement call queues that deal with ACD.

 

Collect information from client using autoattendent system, insert queries into db and pass call to Queue.

 

Attach few agents to that Queue where any free agent will get this call. 

 

Using CTI-popup populate client preferences to the selected agent.

 

I hope this will help.

 

--

regards,

 

abdul basit  

 

 

On Fri, Aug 17, 2012 at 11:58 AM, Gabriel Gunderson <gabe@gundy.org> wrote:

On Thu, Aug 16, 2012 at 10:06 PM, Nitin Tomer <ntomer@newgen.co.in> wrote:
> Please help.

You're going to need to be more patient than that. You let 17 full
hours pass. You need to give people time to sleep and do their day
jobs.

Anyway, good luck.


Gabe

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