Alan, I it looks like the transfer is going to the public context which I'm assuming is not what you want. Try changing this: *<entry action="menu-exec-app" digits="1" param="transfer submenu XML"/>* To this: *<entry action="menu-exec-app" digits="1" param="transfer submenu XML default"/>* Let us know if that helps. -MC On Thu, Aug 19, 2010 at 8:05 PM, alan lo <alanlo@commverge.com> wrote:
MC
I have put the log on the following URL.
http://pastebin.freeswitch.org/13682
Please help check it! Thanks.
Alan
------------------------------
*From:* Michael Collins [mailto:msc@freeswitch.org] *Sent:* Friday, August 20, 2010 1:46 AM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] IVR menu failure/timeout action
Alan,
Please collect a debug trace of the call failing. Use "console loglevel debug" at the CLI. Also, use pastebin for the log so that this thread doesn't get too long. http://pastebin:freeswitch@pastebin.freeswitch.org/
After you have pastebin'd the logs please give us the URL of the pb entry and we'll have a look. Thanks, MC
On Wed, Aug 18, 2010 at 8:10 PM, alan lo <alanlo@commverge.com> wrote:
Thx for the answer, but I tried but it doesn’t work.
Below is some of my code in my file †v_IVR_demo.xml†under folder “ ivr_menusâ€
*<extension name="submenu">*
*Â ** <condition field="destination_number" expression="^(submenu)$">*
*Â Â Â ** <action application="ivr" data="m800_ivr_submenu_country_select"/>*
*Â ** </condition>*
*</extension>*
Â
*<entry action="menu-exec-app" digits="1" param="transfer submenu XML"/>*
Â
The call dropped immediately after I press 1 in the phone
Below is the log. Phone number and IP are masked with (MyPhone) and (MyIP) respectively.
2010-08-19 10:47:34.220750 [NOTICE] mod_dptools.c:720 Channel [sofia/external/(MyPhone)@ (MyIP)] has been answered
2010-08-19 10:47:44.892625 [NOTICE] switch_ivr.c:1450 Transfer sofia/external/(MyPhone)@ (MyIP) to XML[submenu@public]
2010-08-19 10:47:44.892625 [NOTICE] switch_cpp.cpp:597 Hangup sofia/external/(MyPhone)@ (MyIP) [CS_ROUTING] [NORMAL_CLEARING]
2010-08-19 10:47:44.892625 [NOTICE] switch_core_session.c:1188 Session 6 (sofia/external/(MyPhone)@ (MyIP)) Ended
2010-08-19 10:47:44.892625 [NOTICE] switch_core_session.c:1190 Close Channel sofia/external/(MyPhone)@ (MyIP) [CS_DESTROY]
Â
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