Alan,

I it looks like the transfer is going to the public context which I'm assuming is not what you want. Try changing this:
<entry action="menu-exec-app" digits="1" param="transfer submenu XML"/>
To this:
<entry action="menu-exec-app" digits="1" param="transfer submenu XML default"/>
Let us know if that helps.
-MC

On Thu, Aug 19, 2010 at 8:05 PM, alan lo <alanlo@commverge.com> wrote:

MC

I have put the log on the following URL.

http://pastebin.freeswitch.org/13682

 

Please help check it! Thanks.

 

Alan

 

From: Michael Collins [mailto:msc@freeswitch.org]
Sent: Friday, August 20, 2010 1:46 AM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] IVR menu failure/timeout action

 

Alan,

Please collect a debug trace of the call failing. Use "console loglevel debug" at the CLI. Also, use pastebin for the log so that this thread doesn't get too long. http://pastebin:freeswitch@pastebin.freeswitch.org/

After you have pastebin'd the logs please give us the URL of the pb entry and we'll have a look.
Thanks,
MC

On Wed, Aug 18, 2010 at 8:10 PM, alan lo <alanlo@commverge.com> wrote:

Thx for the answer, but I tried but it doesn’t work.

Below is some of my code in my file †v_IVR_demo.xml†under folder “ivr_menus†

<extension name="submenu">
  <condition field="destination_number" expression="^(submenu)$">
    <action application="ivr" data="m800_ivr_submenu_country_select"/>
  </condition>
</extension>

 

<entry action="menu-exec-app" digits="1" param="transfer submenu XML"/>

 

The call dropped immediately after I press 1 in the phone

Below is the log. Phone number and IP are masked with (MyPhone) and (MyIP) respectively.

2010-08-19 10:47:34.220750 [NOTICE] mod_dptools.c:720 Channel [sofia/external/(MyPhone)@ (MyIP)] has been answered

2010-08-19 10:47:44.892625 [NOTICE] switch_ivr.c:1450 Transfer sofia/external/(MyPhone)@ (MyIP) to XML[submenu@public]

2010-08-19 10:47:44.892625 [NOTICE] switch_cpp.cpp:597 Hangup sofia/external/(MyPhone)@ (MyIP) [CS_ROUTING] [NORMAL_CLEARING]

2010-08-19 10:47:44.892625 [NOTICE] switch_core_session.c:1188 Session 6 (sofia/external/(MyPhone)@ (MyIP)) Ended

2010-08-19 10:47:44.892625 [NOTICE] switch_core_session.c:1190 Close Channel sofia/external/(MyPhone)@ (MyIP) [CS_DESTROY]

 

 


_______________________________________________
FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org