Hi, those 2 commands have nothing to do with each other. list_users goes through the directory listing each configured user that can be used to register a sip device. error/user_not_registered means that no sip device used the username to register with. callcenter_config agent list lists the „agents“ defined in mod_callcenter. They can be Available/Waiting even when their contact (the user/xxx thing) is not registered. mod_callcenter agent != user Hope this helps…or maybe i got your question wrong ? Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Jimmy Chang Gesendet: Dienstag, 09. April 2013 06:56 An: freeswitch-users@lists.freeswitch.org Betreff: [Freeswitch-users] get agent status Hi, I try to maintain the status(state) of the FS agents from these two commands. list_users callcenter_config agent list I'm confused with their results. <list_users> says the agent is error/user_not_registered. <callcenter_config agent list> says this agent is Available|Waiting. Does this normal? Should I change some other commands? Thanks. Jimmy