mp3 encoding requires some use of resources, as does recording (in any format). Have you considered using a separate system to record the calls and dedicating resources to allow this? On Wed, Jul 14, 2010 at 7:50 AM, Bogdan Patrascoiu < bogdan.patrascoiu@sinergetic.ro> wrote:
Hello,
I recently set up a FS system for one call-center. One of the request was to enable call recording for inbound calls (it's just an inbound callcenter (20 lines) no outbound calls). At first i went with .mp3 enconding but i soon found out that in a "longer" conversation 8-9 minutes the two channels would get very much lagged.T The caller's, leg A, questions would be far ahead of the callees', leg B, answers. I though that this was caused by the .mp3 encoding so i switched back to plain old .wav. The problem is that the lag is still there and comes to "life" totally random.
Has anyone ever encountered this before ?
Thanks,
Bogdan
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