mp3 encoding requires some use of resources, as does recording (in any format). Have you considered using a separate system to record the calls and dedicating resources to allow this?
Hello,
I recently set up a FS system for one call-center. One of the request
was to enable call recording for inbound calls (it's just an inbound
callcenter (20 lines) no outbound calls).
At first i went with .mp3 enconding but i soon found out that in a
"longer" conversation 8-9 minutes the two channels would get very much
lagged.T
The caller's, leg A, questions would be far ahead of the callees', leg
B, answers.
I though that this was caused by the .mp3 encoding so i switched back
to plain old .wav.
The problem is that the lag is still there and comes to "life" totally random.
Has anyone ever encountered this before ?
Thanks,
Bogdan
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