Hello, I wonder if someone could direct me to some documentation (I'm sure it exists) on how to undertake something. We've been happily using FS for some time now. Our is set-up emulates a pretty standard key system. To the point of my post: I can, for incoming calls, easily and successfully transfer them to conference rooms and other registered extensions. However, if I call out to another party, I can only transfer the call to a conference room, not another extension. I suspect this has to do with FS not knowing - or me not correctly telling it how - to handle the "out going" case. I.e, which "end" of the call to transfer. Sometimes its handy to make a call and transfer the callee to some other extension. Any suggested reading? Thanks, Mike G.