Out-Going Call Transfer Question
Hello, I wonder if someone could direct me to some documentation (I'm sure it exists) on how to undertake something. We've been happily using FS for some time now. Our is set-up emulates a pretty standard key system. To the point of my post: I can, for incoming calls, easily and successfully transfer them to conference rooms and other registered extensions. However, if I call out to another party, I can only transfer the call to a conference room, not another extension. I suspect this has to do with FS not knowing - or me not correctly telling it how - to handle the "out going" case. I.e, which "end" of the call to transfer. Sometimes its handy to make a call and transfer the callee to some other extension. Any suggested reading? Thanks, Mike G.
Mike, Maybe you could pastebin a log of this behavior. Also, is this a plain FS install with the default dialplan? If not then include your relevant dialplan entries. Lastly, are you on the most recent hit HEAD version of FS? Thanks, MC On Wed, Jun 2, 2010 at 8:28 AM, Michael Gende <mgende@gendesign.com> wrote:
Hello,
I wonder if someone could direct me to some documentation (I'm sure it exists) on how to undertake something.
We've been happily using FS for some time now. Our is set-up emulates a pretty standard key system.
To the point of my post: I can, for incoming calls, easily and successfully transfer them to conference rooms and other registered extensions.
However, if I call out to another party, I can only transfer the call to a conference room, not another extension.
I suspect this has to do with FS not knowing - or me not correctly telling it how - to handle the "out going" case. I.e, which "end" of the call to transfer.
Sometimes its handy to make a call and transfer the callee to some other extension. Any suggested reading?
Thanks,
Mike G.
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On Wed, Jun 2, 2010 at 1:42 PM, Michael Collins <msc@freeswitch.org> wrote:
Mike,
Maybe you could pastebin a log of this behavior.
If at all relevant, the output on the console reads thus when I try to transfer a completed, out-going call to another extension: I just called to my cell phone from FS. Then, having answered it, transfed the call from my desk to my colleague at ext 1012. The transfer hangs up the call on both ends. Console output follows: 2010-6-03 12:51:42:950492 [ERR] Switch_ivr_originate.c: 1494 Cannot Create outoing channel of type [user] Cause: [SUBSCRIBER ABSENT] 2010-6-03 12:51:42:950492 [INFO] mode_dtools.c: 2091 Originate Failed. Cause: SUBSCRIBER_ABSENT 2010-06-03 12:51:43.960389 [WARNING] mod_voicemail.c:2931 Can't Find User [1012@wan.ip.address]
Also, is this a plain FS install with the default dialplan? If not then include your relevant dialplan entries.
Our install is pretty well documented in the following: http://wiki.freeswitch.org/wiki/Multi_home_tutorial The setup described here is what we have.
Lastly, are you on the most recent hit HEAD version of FS?
Nope. This is FS on PFSense, the Beta 0.9.7.26 version. No other issues, however, despite the Beta moniker.
Thanks, MC
Thanks for Responding. Need more? Let me know. Mike G.
On Wed, Jun 2, 2010 at 8:28 AM, Michael Gende <mgende@gendesign.com>wrote:
Hello,
I wonder if someone could direct me to some documentation (I'm sure it exists) on how to undertake something.
We've been happily using FS for some time now. Our is set-up emulates a pretty standard key system.
To the point of my post: I can, for incoming calls, easily and successfully transfer them to conference rooms and other registered extensions.
However, if I call out to another party, I can only transfer the call to a conference room, not another extension.
I suspect this has to do with FS not knowing - or me not correctly telling it how - to handle the "out going" case. I.e, which "end" of the call to transfer.
Sometimes its handy to make a call and transfer the callee to some other extension. Any suggested reading?
Thanks,
Mike G.
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Michael Collins
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Michael Gende