Hi, I have very basic doubt in call queue and sorry for that query. If I just put the below in dialplan xml and dial say 250 and there is other one who is also dialling 250 will the call be in queue. In /usr/local/freeswich/conf/autoload_configs, default callcenter.conf.xml file is also present. Please let me know if i have to change anything else too to make call in queue ? <extension name="call_queue"> <condition field="destination_number" expression="250" break="on-false"/> <!-- Mon-Fri, 9am-5pm --> <condition wday="2-6" time-of-day="09:00-17:00" break="on-true"> <!-- limit 3 calls to this destination number per 1 second, otherwise give congestion message --> <action application="limit" data="hash inbound ${destination_number} 3/1 !NORMAL_CIRCUIT_CONGESTION"/> <!-- play a message before entering the queue. --> <action application="playback" data="$${sounds_dir}/greeting.wav"/> <!-- hangup after successful bridge to agent --> <action application="set" data="hangup_after_bridge=true"/> <!-- queue caller --> <action application="callcenter" data="queue@default"/> <!-- if no agent was reached and using max-wait-time - send to general voicemail --> <action application="playback" data="$${sounds_dir}/queue_voicemail.wav"/> <action application="answer"/> <action application="set" data="skip_greeting=true"/> <action application="set" data="skip_instructions=true"/> <action application="voicemail" data="default voicemail 2001"/> <action application="hangup"/> </condition> <condition> <action application="limit" data="hash inbound ${destination_number} 3/1 !NORMAL_CIRCUIT_CONGESTION"/> <!-- outside business hours - play message and send to general voicemail --> <action application="playback" data="$${sounds_dir}/tod_voicemail.wav"/> <action application="answer"/> <action application="set" data="skip_greeting=true"/> <action application="set" data="skip_instructions=true"/> <action application="voicemail" data="default voicemail 2001"/> <action application="hangup"/> </condition> </extension> Regards, Archana