Hi,

I have very basic doubt in call queue and sorry for that query. If I just put the below in dialplan xml and dial say 250 and there is other one who is also dialling 250 will the call be in queue.

In /usr/local/freeswich/conf/autoload_configs, default callcenter.conf.xml file is also present. Please let me know if i have to change anything else too to make call in queue ?

<extension name="call_queue">

         <condition field="destination_number" expression="250" break="on-false"/>

         <!-- Mon-Fri, 9am-5pm -->

         <condition wday="2-6" time-of-day="09:00-17:00" break="on-true">

         <!-- limit 3 calls to this destination number per 1 second, otherwise give congestion message -->

         <action application="limit" data="hash inbound ${destination_number} 3/1 !NORMAL_CIRCUIT_CONGESTION"/>

         <!-- play a message before entering the queue. -->

         <action application="playback" data="$${sounds_dir}/greeting.wav"/>

         <!-- hangup after successful bridge to agent -->

         <action application="set" data="hangup_after_bridge=true"/>

         <!-- queue caller -->

         <action application="callcenter" data="queue@default"/>

         <!-- if no agent was reached and using max-wait-time - send to general voicemail -->

         <action application="playback" data="$${sounds_dir}/queue_voicemail.wav"/>

         <action application="answer"/>

         <action application="set" data="skip_greeting=true"/>

         <action application="set" data="skip_instructions=true"/>

         <action application="voicemail" data="default voicemail 2001"/>

         <action application="hangup"/>

        </condition>

         <condition>

         <action application="limit" data="hash inbound ${destination_number} 3/1 !NORMAL_CIRCUIT_CONGESTION"/>

         <!-- outside business hours - play message and send to general voicemail -->

         <action application="playback" data="$${sounds_dir}/tod_voicemail.wav"/>

         <action application="answer"/>

         <action application="set" data="skip_greeting=true"/>

         <action application="set" data="skip_instructions=true"/>

         <action application="voicemail" data="default voicemail 2001"/>

         <action application="hangup"/>

        </condition>

        </extension>

Regards,

Archana