Thanks, good idea. I will do that. Where can I post this feature to some wishlist so developers would implement it later? 2017-03-12 5:21 GMT+06:00 Ítalo Rossi <italo@freeswitch.org>:
You can create a queue for each manager and set a short timeout, if timeout occurs fallback the calls to the other queue and so on
On 3 March 2017 at 03:08:13, Kamil Nigmatullin ( kamil.nigmatullin@gmail.com) wrote:
I have CRM system and all out clients are devided between managers. CRM system knows who is client's manager. So on incoming call I want to try first this manager, and if he is not answering then route him to another manager. Is there a way to do so somehow passing parameters to callcenter application. I want to get all this call through mod_callcenter to keep statistics and queuing correct.
-- Kamil Nigmatullin Skype: kamil.nigmatullin _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
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