You can create a queue for each manager and set a short timeout, if timeout occurs fallback the calls to the other queue and so on

On 3 March 2017 at 03:08:13, Kamil Nigmatullin (kamil.nigmatullin@gmail.com) wrote:

I have CRM system and all out clients are devided between managers. CRM system knows who is client's manager. So on incoming call I want to try first this manager, and if he is not answering then route him to another manager. Is there a way to do so somehow passing parameters to callcenter application. I want to get all this call through mod_callcenter to keep statistics and queuing correct.
 

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Kamil Nigmatullin
Skype: kamil.nigmatullin

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