Re: [Freeswitch-dev] FreeSWITCH-dev Digest, Vol 77, Issue 6
Dears 1. In some occasion I get the caller-id with an extension, and in other occasions I get the caller-id without an extension. How do I make sure that I always get the caller-id with an extension? 2. Soon after I perform a recording, I hear a tick sound (like hanging up) and then the call continues without any problems. This situation is very confusing for our customers as they believe that the call was disconnected (because of the tick sound). How can I avoid the tick sound that causes the confusion? Thanks
1. Do you have SIP traces of calls that do and do not get the extension? If so, post to pastebin.freeswitch.org and the gang here will take a look. 2. It depends on where the "tick" sound comes from. It may be best to play a brief audio call right after the hangup/tick that says "call continuing" or something like that. -MC On Mon, Nov 26, 2012 at 3:53 AM, David Rot <DAVIDROT@synel.co.il> wrote:
Dears
1. In some occasion I get the caller-id with an extension, and in other occasions I get the caller-id without an extension. How do I make sure that I always get the caller-id with an extension? 2. Soon after I perform a recording, I hear a tick sound (like hanging up) and then the call continues without any problems. This situation is very confusing for our customers as they believe that the call was disconnected (because of the tick sound). How can I avoid the tick sound that causes the confusion?
Thanks
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-dev mailing list FreeSWITCH-dev@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-dev UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-dev http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
Also, please do not hijack threads, please start a new email chain and set a reasonable subject... Yes I know its usually easier then clicking reply and maybe changing the subject line, but it really helps the list management software separate out replys from new threads, and it doesn¹t cause many peoples email clients (like mine) to throw your new thread under an existing one. Thanks K On 11/26/12 12:06 PM, "Michael Collins" <msc@freeswitch.org> wrote:
1. Do you have SIP traces of calls that do and do not get the extension? If so, post to pastebin.freeswitch.org <http://pastebin.freeswitch.org> and the gang here will take a look. 2. It depends on where the "tick" sound comes from. It may be best to play a brief audio call right after the hangup/tick that says "call continuing" or something like that.
-MC
On Mon, Nov 26, 2012 at 3:53 AM, David Rot <DAVIDROT@synel.co.il> wrote:
Dears
1. In some occasion I get the caller-id with an extension, and in other occasions I get the caller-id without an extension. How do I make sure that I always get the caller-id with an extension? 2. Soon after I perform a recording, I hear a tick sound (like hanging up) and then the call continues without any problems. This situation is very confusing for our customers as they believe that the call was disconnected (because of the tick sound). How can I avoid the tick sound that causes the confusion?
Thanks
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-dev mailing list FreeSWITCH-dev@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-dev UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-dev http://www.freeswitch.org
-- Ken http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org irc.freenode.net #freeswitch
participants (3)
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David Rot
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Ken Rice
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Michael Collins