1. Do you have SIP traces of calls that do and do not get the extension? If so, post to pastebin.freeswitch.org <http://pastebin.freeswitch.org>  and the gang here will take a look.
2. It depends on where the "tick" sound comes from. It may be best to play a brief audio call right after the hangup/tick that says "call continuing" or something like that.

-MC

On Mon, Nov 26, 2012 at 3:53 AM, David Rot <DAVIDROT@synel.co.il> wrote:

Dears


 1.     In some occasion I get the caller-id with an extension, and in other occasions I get the caller-id without an extension.
    How do I make sure that I always get the caller-id with an extension?
 2.     Soon after I perform a recording, I hear a tick sound (like hanging up) and then the call continues without any problems. This situation is very confusing for our customers as they believe that the call was disconnected (because of the tick sound). How can I avoid the tick sound that causes the confusion?


Thanks

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