Essentially, it would be a poor man's call center. Imagine that the customer already has a proxy set up and integrated into their systems. They want to be able to set up a scenario such as: When 101 is dialed, (1) Ring 201 (2) If there is no response in 5 seconds, ring 30[0-9] in parallel, but not exactly simultaneously, because the customer does not want the proxy to be flooded. Randomize the list and send out INVITEs with, say, 100ms intervals (this should be settable) (3) If there is no response in 10 seconds, ring 4[0-4][0-9] (quasi-) simultaneously. (4) If there is no response in 10 seconds, go to IVR. The customer wants to be able to ring 50 user agents (quasi-)simultaneously. They don't want to load their proxy unnecessarily and they don't want to confuse/flood the caller's user agent, either. There are other considerations, too, that I don't want to bore you with at this point. :-) I thought a FreeSWITCH b2bua app (such as mod_huntgroup) would fit the bill here. Do you think I could set this up through configuration only? That would be awesome, but the requirements are kind of specific, so I presumed that I would have to roll my own module. Best, -- Ali Isik On Thu, Sep 20, 2012 at 4:55 PM, João Mesquita <jmesquita@freeswitch.org> wrote:
What would mod_huntgroup do? We have mod_lcr that does lcr based on sql lookups for example...
Regards, João Mesquita
On Thu, Sep 20, 2012 at 7:15 AM, Ali Işık <fenlisesi@gmail.com> wrote:
Hello, devs,
I am thinking about developing a mod_huntgroup. I am new to FreeSWITCH and would appreciate any help starting up.
At first glance, mod_callcenter seems to have some relevant features. I am trying to decide whether it would make a good starting point. In particular, I would like to know how mod_callcenter is viewed by you guys -- is it widely used, for instance, and actively maintained? Does it have a place in your roadmap?
Cheers,
-- Ali Isik
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