[Freeswitch-users] CTI Web Application for Freeswitch

Mon Sep 28 12:21:36 UTC 2020

Hi Ehtasham,

I think you are trying to emulate what you have in an old TDM pbx on VoIP.
What you want to do makes sense in a centralized PBX. Anyway, I believe you
still could do it generating a re-invite (or update, since the call was not
answered) using the header Alert-info: auto-answer (your phone has to
support the header Alert-info, most do). I have never tried but could work.
For transfer send a REFER. I would definitely discard the hard phones and
go to webrtc, it would be much simpler to do what you want to do.

Flavio E. Goncalves

Em seg., 28 de set. de 2020 às 08:57, Ehtasham Ul-Haq <
ehtasham.malik at expertflow.com> escreveu:

> Thanks, Flavio,
> We are using ESL, and for the test purpose we are trying to use the Answer
> command for our first usecase, but it's not working, here is the scenario.
> We initiated a manual call from the phone A to phone B, If the phone B is
> ringing, (either via a direct call from SIP Phone A, or a proper inbound
> call from a customer , which hit IVR and than park on the phoneB), I am
> considering agent is available on phone, and i don't want to answer it from
> the direct phone answer button, rather from a Web Interface with a button
> to answer, We are trying to answer with "Answer" command  but its not
> working.
>
> Can you help us on that
>
> Malik Ehtasham, Lead ProjDev
>
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> On Mon, Sep 28, 2020 at 4:43 PM Flavio Goncalves <flavio at voffice.com.br>
> wrote:
>
>> Definitely, ESL.
>>
>> For javascript (node) you can use modesl (javascsript library for ESL
>> event socket library). There is also a SIPTAPI driver for windows from
>> ipcom.at, similar to JTAPI and MS TAPI.
>>
>> https://sourceforge.net/projects/siptapi/
>>
>> Flavio E. Goncalves
>>
>>
>> Em dom., 27 de set. de 2020 às 15:42, Malik Ehtasham <
>> ehtasham.malik at expertflow.com> escreveu:
>>
>>> Hi
>>> We would like to develop the Freeswitch CTI Web  Application, from where
>>> a
>>> user can control all the CTI Features for example
>>> -Answer Call
>>> -hold/resume call
>>> -Consult/Transfer/Consult Transfer/Conference
>>> -Outbound Call
>>>
>>> I am looking for a library such as Cisco CUCM provides  JTAPI
>>> <
>>> https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/10_5_2/CUCM_BK_J6E0E2F6_00_jtapi-developers-guide-1052/CUCM_BK_J6E0E2F6_00_jtapi-developers-guide-1052_chapter_01000.html>
>>>
>>> Do we have something similar in the Freeswitch, For now We are exploring
>>> Mod_commands
>>> <https://freeswitch.org/confluence/display/FREESWITCH/mod_commands>  ,
>>> can
>>> this be used to acheive such a functionality, Though we tried few of its
>>> commands to answer the 2 phones but it didn't work.
>>>
>>> if mod_commands is not the option than what other option or track we
>>> should
>>> follow to acheive this .
>>>
>>> Any help/hint would be really helpful !!
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>> --
>>> Sent from: http://freeswitch-users.2379917.n2.nabble.com/
>>>
>>> _________________________________________________________________________
>>>
>>> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
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>>> https://freeswitch.com
>>
>> _________________________________________________________________________
>>
>> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
>> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
>> services.
>> Build your next product on our scalable cloud platform.
>>
>> Join our online community to chat in real time
>> https://signalwire.community
>>
>> Professional FreeSWITCH Services
>> sales at freeswitch.com
>> https://freeswitch.com
>>
>> Official FreeSWITCH Sites
>> https://freeswitch.com/oss
>> https://freeswitch.org/confluence
>> https://cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> https://freeswitch.com
>
>
>
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> _________________________________________________________________________
>
> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
> services.
> Build your next product on our scalable cloud platform.
>
> Join our online community to chat in real time
> https://signalwire.community
>
> Professional FreeSWITCH Services
> sales at freeswitch.com
> https://freeswitch.com
>
> Official FreeSWITCH Sites
> https://freeswitch.com/oss
> https://freeswitch.org/confluence
> https://cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> https://freeswitch.com
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